Scanpst.exe finds no errors but Outlook won't open my PST - Next Step?

[pedromt]

My archive folder was too large so I used a program called EZDetach that was recommended to me by a friend to strip of attachments. It reduced the size of the PST by about a third. I didn't try accessing the PST immediately after and instead compacted it. Once the compact completed I received the error:

The set of folders cannot be opened. The file \\path\file.pst cannot be opened.

I ran scanpst on the file and it found errors and repaired them. Still received the same message. Ran scanpst again and it finds no errors now but I'm still receiving the same message. Anyone have any ideas?

Thanks.

 

[robmazco]

Seems like the path is incorrect.
default should be
c:\docs and settings\pedros folder\local settings\app data\microsoft\outlook

 

[pedromt]

The path is fine. I substituted that text for the actual path.

 

[58sniper]

The path is fine. I substituted that text for the actual path.

Is it networked? You mention

\\path\file.pst

networked .pst files have never been supported.

Dunno what ezdetach does, but the recommended Microsoft tool, pst2gb, truncates data in the file to get it back under the size limit. That means it DELETES data, and you have no control over WHICH data. If ezdetach tried to open the file via an Outlook call, that could have caused problems. If doing a File>Open in Outlook still yields the same error, I suspect the file is toast. scanpst isn't perfect, and this wouldn't be the first time it didn't report a problem but the file was still bad.

Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.

http://www.ucblogs.net/blogs/exchange/

 

[robmazco]

I agree with fiddy-eight, networked PST's = no good. And if the scans didnt fix, then most likely its toast.

And you say 'The SET of files couldnt be opened' SET? Hate to be picky but exact info usually is best.

Also, was the pst over 2 gig? I know people say outlook 2007 technically should handle it, but my experience on the help desk side says otherwise.

 

[58sniper]

There are two kinds of .pst files. Unicode, and ANSI. The ANSI format is the older format that tends to top out around 1.92GB and/or 65,000 items. The Unicode format has a much bigger capacity in both size and items.

Opening an ANSI .pst file in Outlook 2007 doesn't really do anything for you, as the file type doesn't change. If you had an ANSI file and wanted it converted to a Unicode file, you'd have to create a new Unicode file, and then import the ANSI .pst data into it.

Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.

http://www.ucblogs.net/blogs/exchange/