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scanner could not be initialized (scanner not found)

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stin

Technical User
Aug 1, 2000
1
US
Windows is no longer detecting my HP scanjet 6300c. When I first installed the software and connected the scanner back in April everything worked just fine. I used the scanner regularly for about two months then I did not use it until July nineteenth. At this time I received the message that the scanner could not be initialized (scanner not found.) The scanner is hooked up via USB port. <br>I checked all of the connections.<br>I tested the USB ports with other USB devices and Windows detected them fine.<br>Then I thought that may I had a faulty USB cable, so I got a new one. This did not work. I tested the scanner and software on a dell computer running windows 95 ( I'm on a HP Pavilion 4463 running windows 98) and this computer detected the scanner. ( I even scanned a picture into this computer using the scanner supplied software.)<br>Both the USB ports on my HP and the scanner have been tested separately and they all function.<br>I then thought that maybe I needed to get a SCSI terminator for the scanner even though I use it with USB. I was told by both HP Support technicians and some people at a computer repair facility that I should not get a SCSI terminator for this USB device as this was not the problem. I have been told by said people that I had a Windows problen. I have since re-installed the operating system with my HP Recover CD both over the old, from a reformate, and an unconditional-format. ( I had tried to unistall and re-install the scanner software, at least four times, before I undertook these last steps.) None of these solutions worked. I have even ungraded my BIOS under the recommendation of my brother who works on computers at Corning Glass. <br>Does anybody have any clue as to why my operating system is no longer detecting my scanner? Especially when it had worked previously...<br>I am at a total loss and really need some answers! <br><br><br><br>
 
Worth a check . Any options in Cmos settings to disable the USB functionality ?
 
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