SBT 5.0, connecting vpn to the office from home and print to my usb printer

[Ernesto_Paez]

Hi,
i am able to connect VPN to my office and use SBT PRO 5.0, no problem but i need to print labels when i receive items, so i have connected to my computer home, a usb printer, so when press to print labels to one of those Seiko SII printers, it takes 15 minutes for the form, that will allow me to select print, is there any help around to resolve this issue ?
i connect perfect to SBT 5.0 and i am able to recieve items but when i need to print labels, the next form does not appears until about 15 minutes.

Thanks for any help in advance
Note:OS on home computer is win 10 pro 64bit, the printer has the lattes drivers for windows 10 pro 64bit, sonicwall router, setup with ssl vpn , computer home has Global vpn client installed to connect VPN.

 

[mandaragit]

Hi Landfla,

Good day!

Obviously, your problem is not a SBT errors but rather a vpn issue.

In us here is that we are using rdp to connect remotely from satellite offices straight to head office. But accessing SBT from the satellite offices took only 3 to 5 seconds and same delay in printing (3 to 5secs/page depending on the printer model). In our connection, distant is not a problem (access anywhere in the globe) and speed working locally or outside the head office is almost the same.In short, is not an issue as long as there's internet both side (Head Office versus branches). To give you idea, our SBT System started early 2000 but recording implementation starts 1999 until today. Database is more than 6GB.

Anyway, I am not familiar with your connection but maybe this can help.

Check the following:
1. Make sure printer driver are correct. Both H.O or Branch whenever using the redirected port. This is major reason that causes too much delay to show printing prompt that allow us to select what printer device we will using in printing SBT or any application reports.
2. Diminish your windows security level. This includes firewall, user access and others.
3. Create new firewall rules. Specifically indicate what port (Incoming/Outgoing) you are using to allow and make it freely reach your target computer.

Best,



JunMagoncia
Manila,
Philippines

 

[Ernesto_Paez]

Thanks a lot JunMagoncia.
I believe, that vpn it is so slow from their location, so i decide to do a remote desktop connection and this work super fast
Thanks again
Regards