Save an individual voicemail message outside Merlin system

[SUSANVV]

We have Merlin Messaging 3.0. Is there a way to save an individual voicemail message from an individual mailbox other than within the messaging system? Perhaps as a .wav file? Can it be extracted from a backup? TIA for any help.

Sue Van

 

[tdaugirdas]

I believe Merlin Messaging R3 - via the LAN connection - allows you to save the contents of any announcement, mailbox, etc. as wave files. But - you need to first setup the connection from the messaging module to your LAN. You have to assign the module a statis IP address. The instructions for doing so - and the PC LAN admin software is available on the Avaya.com website under Supoport, documentation - then scroll down to Merlin Messaging, click on all documents and then adjust the Release to R3.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[SUSANVV]

Thanks for the reply. We have the Merlin Messaging 4.0 Administration software setup. I do not see how I can see an individual voicemail box and save either the contents or a particular voicemail message. I did not see that backup offered me options. One person has a voicemail message that we need to save and possibly send to someone outside the company. Is this possible? TIA.

Sue Van

 

[tdaugirdas]

Well: If the voicemail admin sofdtware and LAN connection are setup and active - log into

http://www.messenger

(the static IP address of your messaging unit) using an internet browser. Just put the IP address for the messaging unit into the browser. You will be greeted with a welcome screen, enter the extention number of the mailbox you want to enter and the password. You should be able to see all messages in the mailbox and play them/click on them and save them as wav files.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[SUSANVV]

I can access my voicemails as you said but I get an error message when I right click on the message to Save As that Internet Explorer was not able to open the site. We have

http://www.messenger

version 1.0. Is there a later version that will work with our system? TIA.

Sue

 

[TouchToneTommy]

The "Messenger" built into the messaging only allows you to "manage" your messages, it still requires an extension to play them through.

If you had Unified Mesaaging, through an Exchange Server, a NEW voice mail could be delivered to email as a .wav attachment.

Possibly, if you back up the entire Messaging to your PC, you might be able to extract the message, but it could also be in a proprietary format.

 

[tdaugirdas]

Try "send to" versus "save as" from internet explorer - and see if you can get the message sent to a file or other location on the hard drive. Also, try the "copy" command from explorer. I have never played with this - but it should be possible. The only other thing you can do - is setup integrated messaging - which will allow you to send voicemail messages as wave files to an email box.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

Another, perhaps simpler, option - would be to go to Radio Shack and buy one of those telephone recording interfaces that go between the handset and phone - and attach a taperecorder to it - record the message and then transfer the recorded message using a PC to a wav file. It would probably be a lot easier than trying to setup "integrated messaging".

Tom Daugirdas,
President
STCG, Inc.
stcg.com