trinitymarie
Technical User
- Nov 21, 2002
- 32
A few customers send legitimate email to us but SAV can't read it (malformed message, scan error) Could this be old email client on their end? I can't find a satisfactory answer for this.
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SAV for SMTP scan errors
- Thread starter trinitymarie
- Start date
- Status
Which error number do you get, 56 or 32? If you do a search on Symantec's site for scan error followed by the error number they have some info, although you may have already done this.
I see scan error 56 often but it has only been from Spam sources. After talking to Symantec a few times I am just going to go ahead and upgrade to the new version, Mail Security for SMPT 4.0. The only real workaround I got was to allow the malformed messages to be delivered or held until I check them, and neither appealed to me. Sorry can't be more help but if find an ideal solution or info that it is from the sending client please post details I would like to know. Good luck
I see scan error 56 often but it has only been from Spam sources. After talking to Symantec a few times I am just going to go ahead and upgrade to the new version, Mail Security for SMPT 4.0. The only real workaround I got was to allow the malformed messages to be delivered or held until I check them, and neither appealed to me. Sorry can't be more help but if find an ideal solution or info that it is from the sending client please post details I would like to know. Good luck
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