SAV 10.1 and Citrix

[lb63640]

We got this lovely new version of Symantec Antivirus 10.1. Uninstalled the old NAVCE 7.6 version from my MF XP FR3 server. Now the new version just won't install. It goes through all the motions of installing, then says 1 error, but when you open the dialog box to see the error, it reports 0 error.

SAV isn't installed and I'm happy that this is my test server! Any hints?

 

[Auger282]

you should have been able to upgrade...

any idea what the error msg was?

 

[lb63640]

I'll make better note of it on my next try and post a reply.

 

[lb63640]

Auger282, the error message is more fully described in the Symantec link below.

I always try to be a good citizen here @ Tek-Tips, and I have the solution to my problem.

See this link from Symantec:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2005050607045648?Open&src=ent_gold_nam

Basically, the msxmlx.inf file attributes CANNOT be read only, or the installation fails. Simply turning off "read only" solved my problem

Many thanks to everyone who offered advice and suggestions. Stars to all for your kindness!