SATA and USB

[redbourn]

Hi,

W7

Board: ASUSTeK Computer INC. P8P67 PRO Rev 1.xx
Serial Number: 109425690001219
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. 1502 03/02/2011

I have an external storage drive presently connected by USB - please see the jpg attachment.

It's working fine.

It has a SATA socket and when I connect it to my system is works if it's connected when I boot up; but it prevents a clean shut down if I don't turn it off.

If I boot up the pc (connected via SATA) without having it turned on and then go to disk management then the system sees it and all is well.

Any ideas on the problem?

If it's BIOS please be explicit because I'm much more a software than a hardware kind of guy.

Thanks

 

[redbourn]

Not the Sony, it's just a flash drive.

 

[vacunita]

It has a SATA socket and when I connect it to my system is works if it's connected when I boot up; but it prevents a clean shut down if I don't turn it off.

[ol 1]
[li] Can you elaborate on this? What happens if its not shutdown?[/li]

[li] Please tell me you aren't trying to connect the drive directly through the internal SATA port to the PC when its on?[/li]

[li] If its an E-Sata drive which are getting more common, then I go back to point 1.[/li]

[li] Assuming this is Windows, anything in Event Viewer about the drive?[/li]

[/ol]




----------------------------------
Phil AKA Vacunita
----------------------------------
Ignorance is not necessarily Bliss, case in point:
Unknown has caused an Unknown Error on Unknown and must be shutdown to prevent damage to Unknown.

Web & Tech

 

[redbourn]

Thanks for the reply.

Can you elaborate on this? What happens if its not shutdown?

Once the SATA has been identified via rescan it works 100%

Please tell me you aren't trying to connect the drive directly through the internal SATA port to the PC when its on?

It was connected via a SATA socket on the back of my pc to a SATA socket on the back of the external drive.

Right now it's only connected via USB

If its an E-Sata drive which are getting more common, then I go back to point 1.

Assuming this is Windows, anything in Event Viewer about the drive?

No

First thing on my post was W7 ;-)

Have attached more info that might be helpful.

Michael

 

[BadBigBen]

Getting away from the hardware side of things, what Antiviral software are you using?

For testing purposes, deinstall/turn off the AV and then try to shutdown, if your PC shuts down, then you will know that the problem was the AV...



Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

 

[goombawaho]

^^^^ In fact, if it shuts down properly in safe mode, you know it's something that loads "extra" in regular mode.

If AV being uninstalled doesn't do it, consider something like MSCONFIG or Autoruns to turn selective items off and try shutting down until you nail the problem. Be careful though.

 

[redbourn]

@BadBigBen and @goombawaho

Thank you both for the feedback.

I'm running Avira Premium right now and tried turning in on and off but it didn't help.

Was running BitDefender until a couple of months ago and had the same problem.

Looks like I shall have to do selective start ups.

Haven't tried booting into safe-mode yet and will try that before doing the above.

Michael

 

[goombawaho]

That's what you need to do and in the order you mentioned just now. It's a pain to do selective startup troubleshooting, but it should get you to find the culprit.

We are all ASSUMING that you have absolutely no reason to believe there is malware on the machine.

 

[BadBigBen]

The reason why I had mentioned the AV as to possibly being the culprit, is that when you start Windows, AV's get loaded and start the scanning of the MBR's of all the attached HDD's (well at least some do), and then possibly not releasing the eSATA drive correctly...

It is also possible that some other software, such as backup apps (Acronis, Windows own, etc.) is doing that as well, so check those also.

I also agree with the selective start-up being the next step to do, but also could you post a HiJackThis Log file, that way we here could also take a look at what is starting and staying in memory...

you could also try to see if a hung task is blocking the issue of shutting down.

1. Open the Editor (aka Notepad).
2. copy the following code and paste it into notepad:

Windows Registry Editor Version 5.00
[HKEY_USERS\.DEFAULT\Control Panel\Desktop]
"AutoEndTasks"="1"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control]
"WaitToKillServiceTimeout"="1000"

3. save it to the desktop as "AutoEndHungApp.REG" (without the quote marks).
4. now double click the that file and allow it to merge into the REGISTRY.
5. Restart the PC, with the eSATA drive attached and powered on, then try to shutdown and see if that helped a bit.


Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

 

[goombawaho]

I've never seen that before, looks handy. How long does that timeout represent? "1000

 

[BadBigBen]

1000 milliseconds or 1 second

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"