Salesmens Phone Unused 99% of time, can we simply forward calls to that extention directly to Cell? 1

[TrentGreenawalt]

I would like to repurpose his phone and license/VM to someone that would actually use it. This salesman doesn't need a phone at home, he only uses his cell phone for calls. However, we would still like to dial his DID (Ext) and have the call automatically forwarded to his cell. We don't want to be forced to have a phone on his desk in order to do this just to simply push the call forward button. He is in the office at best 1 day a month, so that is a $400 phone sitting there and a $200/license, not doing anything.

Is this possible with some form of rewrite or speed dial? This user already has a system speed dial; however we would like to retain his actual extension number that has been tied to him for years.

Your help is appreciated!
Trent Greenawalt


Best Regards,

Trent Greenawalt
IT Manager
Milwaukee, WI

 

[SXWizard]

Remove his DID number from the phone and add it to System Speed with his cell as the Actual Number. Be sure to enable Overrides Toll Control to get past COR. Also the COS of the trunks will need Public trunk to public trunk connection enabled.

 

[TrentGreenawalt]

Hi SXWizard,

Thanks for the help. So I reviewed the COS options and found that Public Trunk to Public trunk is not enabled on either COS 52 and 55 which are the two COS assigned to the IP Trunks, and ATT SIP service.

Question, turning this on allows, what exactly? What security am I opening my company up to if I do this? I understand that I need to allow an inbound DID call from outside, out on the SIP trunks to get to the salesmans cell phone, and this is what it is for. With that said, what are a few scenerios where I wouldn't want to allow this? (Worst case)

Best Regards,

Trent Greenawalt
IT Manager
Milwaukee, WI

Phone Hardware:
Release Level: 4.2 SP2
Active Software Load: 10.2.2.10
Platform CX-II, 512mb of RAM
Mitel 3300 (2 Controllers, 2 locations)
5340, 5330, 5320 Phones (SIP Service via AT&T IP FLEX)

 

[LoopyLou]

As the Wiz indicates a speed dial will give you what you want. You might also want to look into the EHDU feature if you want to give him some more advanced features.
EHDU is an internal extension that is paired to an external telephone number ( like a cell ). That part is not much differnt then forwarding. EHDU however allows mid call features i.e if he gets a call on his cell he can hit a key and transfer it, put it on hold etc. Using EHDU also can be teamed with call recognition on PRI circuits so that when the cell users calls the 3300, his phone is recognized and can be allowed to call internal or external numbers. Being able to dial directly internal numbers gets around being able to reach people without DID's. Being able to dial external numbers can lead to long distance savings ( rate for cell long distance vs rate for your 3300's long distance.

There is however a EHDU license that needs to be purchased to make it work.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[TrentGreenawalt]

So I still like your speed dial to cell phone idea and we might use that to consolidate going forward. At this point, we are going to move the 99% not there salesman's phone ext to the lunch room (Leaving it forwarded), and take the extension from the lunch room and make it the new salesman (And forward to his cell). This gets around the licensing, allows both salesman to still have their phones forwarded, and we don't have a buy a new phone or run a new Cat Drop.

From what I have heard we are going to be expanding that office and will need more and more DID's simply forwarded to cell phones, so the speed dial is a down and dirty way to get around a license/VM/Hotdesk/phone sitting on desk not doing anything.

Loopylou - I had some training on the EHDU (External Hot Desk User), but none of my sales guys would ever use this feature and we would be wasting our money unfortunately. They are all old school, must control everything, only use the cell phone, types. But thanks for the creative idea. I have thought about doing that with some of our internal staff that are never at their desk.

I appreciate the help as always guys!
Trent

Best Regards,

Trent Greenawalt
IT Manager
Milwaukee, WI

Phone Hardware:
Release Level: 4.2 SP2
Active Software Load: 10.2.2.10
Platform CX-II, 512mb of RAM
Mitel 3300 (2 Controllers, 2 locations)
5340, 5330, 5320 Phones (SIP Service via AT&T IP FLEX)

 

[kwbMitel]

The speed dial method should be referred to as "The way it should be done" not "a down a dirty way"

The way you have chosen is far more Down and Dirty.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[TrentGreenawalt]

Thanks KWB, I like how you put that. However, no one really answered if it is "Bad" to turn on the options to allow this to happen. The "Also the COS of the trunks will need Public trunk to public trunk connection enabled" setting. I am all for saving money on phones and licenses, but want to make sure we don't get a $50k phone bill too.

Best Regards,

Trent Greenawalt
IT Manager
Milwaukee, WI

Phone Hardware:
Release Level: 4.2 SP2
Active Software Load: 10.2.2.10
Platform CX-II, 512mb of RAM
Mitel 3300 (2 Controllers, 2 locations)
5340, 5330, 5320 Phones (SIP Service via AT&T IP FLEX)

 

[kwbMitel]

Turning on Public Trunk to Public trunk in the COS of the Trunks does not cause Toll Fraud. I always Allow this on All of my systems.

Also, I'm curious to know how you have the forwarding working if you do not have that option enabled. It would normally be necessary. If it is not, maybe because the trunks are not designated as public, then your safety net is full of holes anyway.

You restrict the trunks via COR and override via speedcall - Simple and Best.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[TrentGreenawalt]

You have me interested now, where would I check this. I didn't set this up, my VAR did. I am simply trying to learn a little bit more about it.

For one thing, yes our forwarding does in fact work. However, we don't hear anything (Calling party) when calling one of these forwarded extensions. There is a long silence until the cell phone picks up or VM on the cell is reached. We have the timers set to never have the mitel VM pick up, and only use the cell VM.

Thank you for the explaination, it sounds like I can change those settings and do what I wanted.

Best Regards,

Trent Greenawalt
IT Manager
Milwaukee, WI

Phone Hardware:
Release Level: 4.2 SP2
Active Software Load: 10.2.2.10
Platform CX-II, 512mb of RAM
Mitel 3300 (2 Controllers, 2 locations)
5340, 5330, 5320 Phones (SIP Service via AT&T IP FLEX)

 

[LoopyLou]

Trent, I used the EHDU feature extensively and it works a treat. Even though I have a desk phone its still handy when I do a "walk about" in the building. Have since moved to the UCA client on my blackberry which has replaced a lot of the functionality of the EHDU feature for cell phone users but EHDU combined with personal ring groups is very effective for me.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[kwbMitel]

Regarding the ringing pattern, that does not sound right (bad pun).

To be honest, I'd be guessing how your system is setup myself as I don't know what might cause the system to not return ringback during the call setup. I also can't imagine why someone would want it set up this way. I'd be interested to know if the speed call method acts the same.

**********************************************
What's most important is that you realise ... There is no spoon.