SalesForce Screen Pop with R10

[g18c]

Dear all, in the past i have used SalesForce with R8.1 and One-X Portal and power user licenses, as per

https://downloads.avaya.com/css/P8/documents/100163140

page 150, installing Avaya IP Office 13.2.

I have recently installed an R10 unit, with One-X, and when logging in as a user under the Configure -> Desktop Integration, there is no Avaya IP Office CTI Adapter to either download or installed as oart if the one-X Call Assistant.

Any ideas please? I can see it is mentioned in R9.1, has this been SalesForce integration via One-X Portal been dropped for R10?

 

[holdmusic34]

Yes. salesforce removed support for it in 2015.

Wanna buy some death sticks?

 

[g18c]

Thanks holdmusic34, bit of a pickle now... i had asked my Avaya distributor if it was still included and they said "yes no features are removed from Avaya"... any ideas on what would be needed to integrate?

 

[janni78]

There are 3rd party integrations available.
Communicator for Web also integrates with Salesforce so it depends what your requirements are.

"Trying is the first step to failure..." - Homer