Sage 300c V2021 All Reports in system will not run when printing to preview

[jsh8286]

As a follow up yesterday's issue regarding licensing the same workstation now can not print any of the canned reports to Preview.

The print box just disappears when trying to generate the report. Nothing happens.

Is this that Crystal Assembly error? And therefore a .DotNet issue?

Just thought I would post.

 

[jsh8286]

Following up on the above post here is what we have done so far and still reports won't print:

1. Reloaded (Repair) Sage 2021 a couple of times to make sure all non Accpac programs required were installed eg. MS Visual C++ 2013 Redistributable Package (x86). This did not fix the issue.
2. Tried manually registering the A4WCRINTEROP.DLL file using the following at the command prompt:

C:\Wirndows\Microsoft.NET\Framework\v4.0.30319\regasm /register "C:\Sage\Sage 300 ERP\runtime\a4wcrinterop.dll"

After pressing the enter key we received the following error:

RegAsm.exe - Application Error

The Application was unable to start correctly (0xc00000e5). Click OK to close the application.[/color]

3. Then tried running RegAcc.exe from the Runtime folder and ironically and FWIW it crapped out on the following file:

Processing
Sage.CA.SBS.ERP.Sage300 AdvisorUploadHelper.dll

So the fact that the RegAcc does not complete suggests maybe something corrupt?

4. We thought we would load the Crystal manually from the 2021 software but only got so far as entering a product key before it would install and we don't know what that product key is.

The only thing we haven't done is a complete uninstall and reinstall into a fresh local folder but thought would post here first if anyone had any suggestions.

Thanks in advance for any postings.

 

[DjangMan]

You could move/hide that .dll to let regacc continue.

IE is still involved with printing so you might need to examine the IE site security.

There is a registry entry that will turn on debugging messages for when printing to help diagnose printing issues.

HKEY_LOCAL_MACHINE -> SOFTWARE -> Accpac -> debug ( you will likely have to go into SYSWOW32 tree )

Set REPCMD to T and try printing. It will show you lots of debug messages. See where it crashes.

 

[jsh8286]

Thanks DjangMan. Will give those a shot.