Sage 300 ERP A/R: customer reports ' Statements/letters/labels'

[garros]

hello,

i can preview some of my customers using statements /letters/labels but five(5) of them i cannot see
and i got an error message 'there are no records in the specified range'.

i have tried to use the reprint button the report displays but it's not on current date.
please i need a help.

 

[ettienne]

There is nothing to print for those customers.

Sage 300 ERP Certified Consultant

http://www.adssglobal.net

 

[Jay Converse]

Go to the Processing tab on the customer master and make sure the Print Statements box is checked.

 

[garros]

there are transactions.

the checkbox has been check before but still i cannot see.

 

[Jay Converse]

Then you've already printed statements on that date.

 

[garros]

yes but what causes this?

 

[Jay Converse]

Users.

 

[garros]

please how users can cause only on few customers but not all the customers statement

 

[Jay Converse]

Because that's what they selected the first time. Once you approve a statement, you can only reprint, or go forward.