S8300D / S8300E Server AVP Install 7.1 1

[AuraPS]

All,

There seems to be many hit and mis results when it comes to installing the AVP software on to an S8300D / E server.
I have just had multiple attemps on 2 x S8300D servers with mixed results but eventually got a working solution.

FORMAT THE USB FLASH DRIVE 1ST
Insert the USB stick into your PC (a 4GB drive was used)
Run 'diskpart' from command prompt
'list disk' - verify which drive is the USB (as opposed to your hard drive!). You can tell by the size (MB v GB)
'select disk <n>' - where <n> corresponds to the disk number reported for the USB
'detail disk' -  Verify you've selected the correct disk. You don't want to format your hard drive!
'clean' -  This destroys all data on your USB stick
'create partition' - primary This creates a primary partition on the USB stick as required.
format fs=fat32 quick - when complete the disk is ready to use
exit

CREATE THE KS FILE

I created the kickstart file on SMGR 7.1.2 and it was saved to the USB disk named 7.1ks.cfg​

UNATTENDED SOFTWARE BUILD - AVP 7.1 (avaya-avp-7.1.0.0.0.9.iso)

The following steps seems to work everytime (Plugging the DVD and USB stick in before pushing in the S8300 didnt always work)

1 Plug in the USB DVD drive to the S8300D USB1 port - power on switch at back - eject the drive bay and insert the software CD (AVP 7.1) - Close drive bay
2 Remove the DVD Drive from USB1 port - leave CD inside and the power switch at the back in the ON position.
3 Unscrew the S8300D server and pop it out of the slot to power it down - no need to completey remove the card
4 Have the USB DVD in position next to the S8300 and have the USB Flash drive to hand - DO NOT PLUG IN TO THE S8300 YET
5 Push back the S8300D in to the slot to power up (The RED ALM LED will be solid on for 30 secs)
6 After pushing in wait approx 5 seconds then connect the DVD drive USB cable to USB Port 1
7 After a further 5 seconds connect the USB Flash drive to USB port 2
9 The S8300 Red ALM LED will start flashing (this continues for 5 minutes)
10 The DVD will read the disk and the LED will light for about 2 miuntes then go out
11 At minute 3 the DVD reads the disk again briefly, you see a flickering DVD LED, then shortly after the USB LED lights and flickers then goes out
12 the S8300 Red ALM LED stays flashing up to minute 5.
13 All LED's then go out, it looks like nothing is happening, leave for a further 10 minutes and the DVD ejects
14 Now leave for a further 15 minutes for the install to complete
15 You should be able to Ping and SSH to the AVP address (provided you have the media gateway configured and connected to the corporate network). Remember to SSH and accept the EULA first before trying to add the host to SDM - AVP7.1 log in with 'admin' (not root as per 7.0)

 

[dleuen]

I think a lot of the gymnastics you describe in the first 5 steps depend on how temperamental your DVD drive is. But overall that is a pretty fail-safe list of steps. Is your DVD drive external powered? Also on some of the older Digistor drives that had the battery for extra power, that battery may be failing now. The USB ports on the S8300D/E don't provide enough current to drive most DVD drives, especially when the S8300 is booting at the same time. Also in the last step it may take more than 15 minutes for an S8300D. But if it is over 40 minutes then definitely something didn't go right.

 

[dialtonebone]

Thank you for posting this. It's very likely others will find the information helpful. Star'd.

 

[AuraPS]

Good point on the DVD drive dleuen, the Avaya Doc states that an Avaya approved DVD drive should be used, here's some useful information:


There are a couple of external CD/DVD-ROM drives that are supported on the S8300 Server:
Avaya approved Panasonic Digistor 73082 or 73322 (Comcode: 700406267):
- The switch must be turned to the ON position.
- Instead of AC power, the Panasonic Digistor uses a Lithium ION battery for
additional power. The CD/DVD-ROM draws more power than the USB port can supply.
The additional power required is supplied by the Lithium ION battery. If the
Lithium ION battery is depleted, a red LED displays and a failed to mount CD-ROM
message appears. You can charge the Lithium ION battery by plugging the CD-ROM
drive in a USB port for approximately 30 minutes. The Lithium ION battery
charges faster if the ON/OFF switch is set to OFF.

Make sure it's been charged via a USB port for at least 30mins before attempting install:

Thanks for the star, randycarroll

 

[AuraPS]

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Update on steps 3 from the OP --- ensure you perform a polite shutdown with the shutdown button first.
When you have popped out the card leave for a minute before pushing back in.

This is important as there is a battery in the S8300 to protect the HDD writing/parking from hard power downs, the HDD's may not park correctly if pulled out and re-inserted too quickly, this might interfere with the boot process.

Thanks

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