S8300 v.3.1: On-hold music choppy for outside callers...

[pichels]

Hi-

We are not sure when we started having issue with our Music on hold but it appears to be choppy for outside callers.
We've tried adjusting radio station/frequency and volume, etc.
We don't experience the choppiness when using our internal phones or putting each other on hold when listening to music.

Our cabling and connections appear to be fine from the radio(FM) to our S8300/G700 system.
We have a new PRI - not sure how QOS(priority of voice) is handled.
Perhaps our internal network could be a factor as well.

Now, we have silence on the line sometimes - and then all of a sudden music is heard for the outside callers.
Also - initially we hear music for a second and then nothing and then music again but always still choppy.
Is this just the digital lines screwing with the signal and complications of the Avaya system(On hold music using VOIP?) trying to send music over the network or via a PRI or ?

Hope this makes sense - any clues are greatly appreciated.
Thx.

-P

 

[smokinjoe2938]

have you tried to do a list trace tac for te incoming trunk group and post it here

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[pichels]

Hi-

Here is the output from the trunk/TAC - also ran a trace on my station...

1.
TAC 701:

12:51:31 Calling party trunk-group 1 member 2 cid 0x181
12:51:31 Calling Number & Name NO-CPNumber NO-CPName
12:51:31 active trunk-group 1 member 2 cid 0x181
12:51:32 dial 5533
12:51:32 ring announcement 5001 cid 0x181
12:51:32 active announcement 5001 cid 0x181
12:51:32 hear annc board 001V9 ext 5001 cid 0x181
12:51:41 active announcement 5009 cid 0x181
12:51:41 hear annc board 001V9 ext 5009 cid 0x181
12:51:45 idle announcements cid 0x181

12:51:48 dial 6324
12:51:48 ring station 6324 cid 0x181
12:51:48 G711MU ssff ps:20 rn:1/1 192.168.101.122:2330 192.168.101.13:2892
12:51:48 xoip: faxT modemT tty:US 192.168.101.13:2892 uid:0x907
12:51:50 active station 6324 cid 0x181

12:53:04 hold station 6324 cid 0x181
12:53:04 hear moh port 001V308

2. Station 6324:

12:45:50 Calling party trunk-group 1 member 2 cid 0x15f
12:45:50 Calling Number & Name NO-CPNumber NO-CPName
12:45:50 dial 6324

12:45:50 ring station 6324 cid 0x15f
12:45:50 G711MU ssff ps:20 rn:1/1 192.168.101.122:2330 192.168.101.13:2924
12:45:50 xoip: faxT modemT tty:US 192.168.101.13:2924 uid:0x907
12:45:53 active station 6324 cid 0x15f
12:45:56 hold station 6324 cid 0x15f
12:45:56 hear moh port 001V308

12:48:10 unhold station 6324 cid 0x15f
12:48:10 G711MU ssff ps:20 rn:1/1 192.168.101.122:2330 192.168.101.13:2924
12:48:10 xoip: faxT modemT tty:US 192.168.101.13:2924 uid:0x907
12:48:14 hold station 6324 cid 0x15f
12:48:14 hear moh port 001V308
12:48:20 active station 6324 cid 0x171

Any ideas?
We can see the Port assigned hear on MOH...
Thx.

-P

 

[pichels]

all-

Anyone help us further with this issue?
Need further details?
Please let us know - thx.

-P

 

[smokinjoe2938]

is this ssue only related to choppy music on hold calls, are inbound calls to a station choppy as well?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[smokinjoe2938]

also you could do a list measurement ds1 summary (board location for ds1) and look at the measurements and see if the t1 is running clean, should be all zeros if running clean

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[pichels]

We have had choppiness w/ phone calls across our WAN(to the other S8300) when calling our other IT Dept using our 4620 IP phones.
Our boss is on speaker phone and if we are using handset or speaker - cuts out here and there and we can't hear each other at times.

I'll check the list measurement - thx.

Other ideas?
Much appreciated.

-P

 

[pichels]

Ok - I think these are the stats for our incoming T1:

list measurement ds1 summary 004V2

Switch Name: Date: 1:32 pm THU SEP 19, 2013

DS-1 LINK PERFORMANCE MEASUREMENTS SUMMARY REPORT

Counted Since: 3:41 pm TUE JUN 11, 2013
Valid 15-Minute Intervals in Last 24 Hours: 96
Seconds Elapsed In Current Interval: 561 ESF Error Events: 87
Test: none Pattern: none Synchronized: N/A
Loopback/Span Test Bit-Error Count: 0 Test Duration: 00:00:00

Worst 15-Minute Interval 24-Hour Current
Category Date Time Count Count Interval Count

Errored Seconds 09/18 13:38 0 0 0

--> BURSTY ERRORED SECONDS 09/18 13:38 0 0 564

Severely Errored Seconds 09/18 13:38 0 0 0

--> UNAVAILABLE/FAILED SECONDS 09/18 13:38 900 65535 0

Controlled Slip Seconds 09/18 13:38 0 0 0
Loss Of Frame Count 09/18 13:38 0 0 0


What should we check from here?
Thx.

-P

 

[smokinjoe2938]

call your t1 provider to resolve your t1 issue

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[pichels]

I looked again and am not sure if I have the right card -

Know on the front where it is but trying to identify in list config.

Slot V2 is T1 for incoming on MG1 device of G700/S8300.
Slot V4 is T1 for outgoing on MG2 device of G700/S8300.


list measurements ds1 summary 002V4

Switch Name: Date: 4:52 pm THU SEP 19, 2013

DS-1 LINK PERFORMANCE MEASUREMENTS SUMMARY REPORT

Counted Since: 3:35 pm TUE JUN 11, 2013
Valid 15-Minute Intervals in Last 24 Hours: 96
Seconds Elapsed In Current Interval: 228 ESF Error Events: 65
Test: none Pattern: none Synchronized: N/A
Loopback/Span Test Bit-Error Count: 0 Test Duration: 00:00:00

Worst 15-Minute Interval 24-Hour Current
Category Date Time Count Count Interval Count

Errored Seconds 09/19 00:03 13 1162 3
Bursty Errored Seconds 09/18 17:03 0 0 0
Severely Errored Seconds 09/18 17:03 0 0 0
Unavailable/Failed Seconds 09/18 17:03 0 0 0
Controlled Slip Seconds 09/19 00:03 13 1162 3
Loss Of Frame Count 09/18 17:03 0 0 0


list measurements ds1 summary 001V2

Switch Name: Date: 5:03 pm THU SEP 19, 2013

DS-1 LINK PERFORMANCE MEASUREMENTS SUMMARY REPORT

Counted Since: 3:35 pm TUE JUN 11, 2013
Valid 15-Minute Intervals in Last 24 Hours: 96
Seconds Elapsed In Current Interval: 848 ESF Error Events: 118
Test: none Pattern: none Synchronized: N/A
Loopback/Span Test Bit-Error Count: 0 Test Duration: 00:00:00

Worst 15-Minute Interval 24-Hour Current
Category Date Time Count Count Interval Count

Errored Seconds 09/18 17:04 0 0 0
Bursty Errored Seconds 09/18 17:04 0 0 0
Severely Errored Seconds 09/18 17:04 0 0 0
Unavailable/Failed Seconds 09/18 17:04 0 0 0
Controlled Slip Seconds 09/18 17:04 0 0 0
Loss Of Frame Count 09/18 17:04 0 0 0



list measurements ds1 summary 003V2

Switch Name: Date: 5:04 pm THU SEP 19, 2013

DS-1 LINK PERFORMANCE MEASUREMENTS SUMMARY REPORT

Counted Since: 3:41 pm TUE JUN 11, 2013
Valid 15-Minute Intervals in Last 24 Hours: 96
Seconds Elapsed In Current Interval: 557 ESF Error Events: 4
Test: none Pattern: none Synchronized: N/A
Loopback/Span Test Bit-Error Count: 0 Test Duration: 00:00:00

Worst 15-Minute Interval 24-Hour Current
Category Date Time Count Count Interval Count

Errored Seconds 09/18 17:10 0 0 0
Bursty Errored Seconds 09/18 17:10 0 0 0
Severely Errored Seconds 09/18 17:10 0 0 0
Unavailable/Failed Seconds 09/18 17:10 0 0 0
Controlled Slip Seconds 09/18 17:10 0 0 0
Loss Of Frame Count 09/18 17:10 0 0 0


Any help?
Thx.

-P