I have an S8300, with a G450 gateway. Some of the stations are configured with the incorrect phone type, i.e 4610 instead of 1608. If I change to correct type via communications manager, the phone stays connected, but looses dial tone completely. Rebooted S8300, handset type gone bakc to 4610???
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S8300 no dial tone after changing handset type 2
- Thread starter johnboy03
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dialtonebone
Technical User
Did you save your translations before you rebooted the server? You should never have to reboot the S8300 by the way, or any call processor for that matter.
What version of CM are you running?
What version of CM are you running?
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depedning on the firmware version on those 46XX IP Phones, I have experienced the "loss of audio" on reboot as well. Generally waiting 20-30 minutes, and the audio will come back. The offending 46XX firmware release seems to be R2.9.1
and yes, once you make any change on a definity/CM you need to do a "save trans" to save it. Rebooting the entire switch usually makes no difference with this no audio issue, in fact, it's usually worse as the first 20-30 minutes you will have this no audio issue on EVERY 46XX IP phone running R2.9.1
Mitch
AVAYA Certified Expert
and yes, once you make any change on a definity/CM you need to do a "save trans" to save it. Rebooting the entire switch usually makes no difference with this no audio issue, in fact, it's usually worse as the first 20-30 minutes you will have this no audio issue on EVERY 46XX IP phone running R2.9.1
Mitch
AVAYA Certified Expert
- Thread starter
- #4
Guys the CM Release String is: S8300-015-02.1.016.4, CM Reports as: R015x.02.1.016.4 CM Translation Saved: 2010-10-06 22:01:01, which must be wen i rebooted it last night. The loss of dial tone, came after changing the hansdet type from 4610 to 1608 from teh Avaya Communications Manager. We don't have any 4610 model phones at all, they are all 1608.
I have another office using a similar set up, I can change the handset type without any problems at all.
I wasn't aware of a save translations command anywhere, or that I needed to use it, changes seem to be saved immediately.
I have another office using a similar set up, I can change the handset type without any problems at all.
I wasn't aware of a save translations command anywhere, or that I needed to use it, changes seem to be saved immediately.
Maxwell1001
Vendor
in some cases i have seen it where a handset type is changed from a 1608 to a 4610 etc if they are using one x communicator
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