Hi-
S8300-G700's w/ Software G3 Version: V13/3.1.
We have Customer Service - users/stations that are part of 3 queues in CMS.
In our current config - we cannot answer calls from other queues when logged into another queue.
Is it possible for a station to put a call on hold in queue #1 "while" logged-in" - then if their phone rings/call comes in from another queue #2 - answer that call?
And still maintain connection or retain call on hold in queue #1?
Hope this makes sense - please let me know if you need further info.
Thanks for any help.
-SP
S8300-G700's w/ Software G3 Version: V13/3.1.
We have Customer Service - users/stations that are part of 3 queues in CMS.
In our current config - we cannot answer calls from other queues when logged into another queue.
Is it possible for a station to put a call on hold in queue #1 "while" logged-in" - then if their phone rings/call comes in from another queue #2 - answer that call?
And still maintain connection or retain call on hold in queue #1?
Hope this makes sense - please let me know if you need further info.
Thanks for any help.
-SP