S48AN INCONSISTENCY IN YOUR CONTRACTED SW HAS BEEN DETECTED 1

[moudiateur]

Hello,
I have a real problem with my PABX, we had some troubles with electricity,
the pabx was shutdown imporperly,
after turning it on, everything is not working
Trying to enter using ComWin I have the following:

--------------------------------------------------------------------------------
Connection opened to: 192.168.50.12 2016-10-25 15:49:03
--------------------------------------------------------------------------------
L01: LOGON ACCEPTED TSN 0031 ALLOCATED 10-10-25 16:12:34

AN INCONSISTENCY IN YOUR CONTRACTED SOFTWARE HAS BEEN DETECTED

ADMINISTRATION OF SWU IS BLOCKED

ALL FEASU FEATURES WILL BE BLOCKED AFTER 00022 DAY(S)

(EMERGENCY OPERATION ONLY)

PLEASE CONTACT YOUR SERVICE CENTER AND QUOTE THIS MESSAGE <
M1: NO COMMAND ENTERED
HicomVariantEx=V7 R0.10.* (HicomVariant=UV7.0-SA01)

< <
<
<

And when I try to enter some commands, I get the following message:

S48: START OF AMO BCSU NOT SUCCESSFUL
CAUSE : AN INCONSISTENCY IN YOUR CONTRACTED SW HAS BEEN DETECTED
PLEASE CONTACT YOUR SERVICE CENTER AND QUOTE THIS MESSAGE

Any idea about that,
Thank you in advance.

 

[LoPath]

Check your codeword? DIS-CODEW If it doesn't look right, re-enter the last assigned codeword, if you have it.

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4, Xpressions, Contact Center

 

[moudiateur]

No, I don't have the codeword!
And I found that it can be the wrong date,cha-date let me enter the following parameters:
CHANGE-DATE:EAST,60,NT,0;
So I can't change the date. (I guess it is using ntp)
but the date still wrong:

<dis-date
DIS-DATE;
H500: AMO DATE STARTED
+-----------------------------+
| MONDAY |
| DATE: TIME : |
| 2010-10-25 17:32:58 |
| |
| NUMBER OF DAY : 298 |
| NORMAL TIME |
| GMTDIR: EAST TIMEOFFS:60 |
| DSTOFFS:0 |
| REL. DIFF. TO GMT : +60 |
+-----------------------------+

AMO-DATE -111 TIME AND DATE
DISPLAY COMPLETED;

How can I change the date?
Where can I find the codeWord? (I only have a .lic file)

 

[LoPath]

Ah, you have the 2016 date problem!

See this thread


LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4, Xpressions, Contact Center

 

[moudiateur]

I noticed that in the assistant

SLES update protection Unknown / 2
SLES linux appliance update blocked

 

[LoPath]

Once you get the date problem sorted out, everything should get somewhat back together!

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4, Xpressions, Contact Center

 

[moudiateur]

Thank you a lot, in fact it is 'the 2016 date problem' and my problem is resolved :

CHA-FUNCT:SLANG=ENG;
CHANGE-DBC:LOCATION=TESTLAB;
EXEC-DATE:YEAR=2016,SYNC=NOSYNC;
CHANGE-DBC:LOCATION=CUSTOMER;

more details on :

http://www.tek-tips.com/viewthread.cfm?qid=1760212

 

[LoPath]

You are welcome. Supposedly there are system patches that have the problem fixed for good, but it sounds like you need a moment to breathe!

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4, Xpressions, Contact Center

 

[donb01]

Not resolved - that is the band-aid! The next time it reboots (not reloads, necessarily) that will have to be done again.

As LoPath suggests there is a "permanent" fix, and it is available on this site.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA