I get the message
"An error occurred during the download of Connect Computer. Please go to and try again."
When trying to connect a Vista Business computer to the domain.
I have connected four xp computers without incident.
I have included three log files the Launcher.log - ClientAdvisor.log and the contents of ipconfig /all
The workstation resolves using - ip connect
The server is using rollup 5 installed
I am using automatic ip and dns settings
Any help would be much appreciated - it has me really stumped
*****From the launcher log file
27/02/2011 3:47 p.m.
Check the user is in Admin Group - which they are
Check if the application is running
Download from An error occurred during the download of Connect Computer. Please go to and try again.
Launcher return -2146697211
****** From the Client Advisor log
20/03/2011 9:34 a.m.
Usage:
ClientAdvisor /file:<Verification output file> /rules:<rule file> [/xsl:<stylesheet file>] [/log:<log file>]
Where
/file
Verification result file - This lists the pre-requisites for joining this computer to the network.
If /xsl is specified, the generated output is in the html format.
otherwise, it is in the xml format.
/rules
Verification rule file - This file lists the operating system requirements.
/xsl
This is the stylesheet file that helps you transform the Verification output file to a specified html format.
/log
Log file - Specify the name and location for the log file.
20/03/2011 9:37 a.m.
Usage:
ClientAdvisor /file:<Verification output file> /rules:<rule file> [/xsl:<stylesheet file>] [/log:<log file>]
Where
/file
Verification result file - This lists the pre-requisites for joining this computer to the network.
If /xsl is specified, the generated output is in the html format.
otherwise, it is in the xml format.
/rules
Verification rule file - This file lists the operating system requirements.
/xsl
This is the stylesheet file that helps you transform the Verification output file to a specified html format.
/log
Log file - Specify the name and location for the log file.
20/03/2011 9:41 a.m.
Usage:
ClientAdvisor /file:<Verification output file> /rules:<rule file> [/xsl:<stylesheet file>] [/log:<log file>]
Where
/file
Verification result file - This lists the pre-requisites for joining this computer to the network.
If /xsl is specified, the generated output is in the html format.
otherwise, it is in the xml format.
/rules
Verification rule file - This file lists the operating system requirements.
/xsl
This is the stylesheet file that helps you transform the Verification output file to a specified html format.
/log
Log file - Specify the name and location for the log file.
20/03/2011 9:41 a.m.
Run rulesfile=[SupportedOS.xml], stylesheet=[report.xsl], file=[C:\Program Files\Windows Small Business Server\Connect Computer\ClientAdvisorResult.html]
Check the user is in Local Admin Group
Run using the following rules: <SupportedConfigurations>
<SupportedOS>
<!-- Name is not used by the code but might be helpful in identifying the OS that is described by these parameters -->
<!-- ExcludedSuite, RequiredSuite, and RequiredProductType are the numbers as specified in the OSVERSIONINFOEX structure -->
<!-- Architecture is the number as specified in the SYSTEM_INFO structure -->
<OS id="1" Name="Windows XP SP2, x86" Major="5" Minor="1" Build="2600" SPMajor="2" SPMinor="" ExcludedSuite="512" RequiredSuite="" RequiredProductType="1" Architecture="0"/>
<OS id="2" Name="Windows XP SP2, AMD64" Major="5" Minor="2" Build="3790" SPMajor="2" SPMinor="" ExcludedSuite="512" RequiredSuite="" RequiredProductType="1" Architecture="9"/>
<OS id="3" Name="Windows Vista, x86" Major="6" Minor="0" Build="6000" SPMajor="" SPMinor="" ExcludedSuite="512" RequiredSuite="" RequiredProductType="1" Architecture="0"/>
<OS id="4" Name="Windows Vista, AMD64" Major="6" Minor="0" Build="6000" SPMajor="" SPMinor="" ExcludedSuite="512" RequiredSuite="" RequiredProductType="1" Architecture="9"/>
<OS id="5" Name="Windows 7, AMD64" Major="6" Minor="1" Build="7000" SPMajor="" SPMinor="" ExcludedSuite="512" RequiredSuite="" RequiredProductType="1" Architecture="9"/>
<OS id="6" Name="Windows 7, x86" Major="6" Minor="1" Build="7000" SPMajor="" SPMinor="" ExcludedSuite="512" RequiredSuite="" RequiredProductType="1" Architecture="0"/>
</SupportedOS>
</SupportedConfigurations>
VerifyMinimumOS() started
===================
Current Os information:
Suite=[256]
Type=[1]
Architecture=[0]
IsStarterEdition=[0]
Major=[6]
Minor=[0]
Build=[6002]
SPMajor=[2]
SPMinor=[0]
===================
VerifyMinimumOS() finished.
VerifyOS() started.
XML Query (SupportedConfigurations/SupportedOS/OS) returned. hr = 0, The operation completed successfully.
VerifyOS() finished.
VerifyFramework() started
VerifyFramework() finished
VerifyWmiProfileForVista
CVerifyRequirements::AddResult(Required Software Installed, This computer meets the software requirements for completing client setup., ...)
OK: SYSTEM IS READY FOR CLIENT SETUP
The report contains the following data:
<?xml version="1.0"?>
<Report><Result><Title>Required Software Installed</Title><Details>This computer meets the software requirements for completing client setup.</Details></Result></Report>
transformNode returned. The following is the HTML text:
<HTML>
<HEAD>
<META http-equiv="Content-Type" content="text/html; charset=UTF-16">
</HEAD>
<BODY style="font-family:'Segoe UI', verdana, tahoma, arial, sans-serif">
<p></p><img id="Image_LOGO" src="Logo.gif" align="right" style="border-width:0px;"><br><strong><H1 style="color:#0066CC">Required Software Installed</H1></strong>This computer meets the software requirements for completing client setup.</BODY>
</HTML>
hr = 0, The operation completed successfully.
Run finished
Run succeeded with hr = 80000
Verification of computer requirements has completed successfully. See C:\Program Files\Windows Small Business Server\Connect Computer\ClientAdvisorResult.html file for verification result.
20/03/2011 9:42 a.m.
Usage:
ClientAdvisor /file:<Verification output file> /rules:<rule file> [/xsl:<stylesheet file>] [/log:<log file>]
Where
/file
Verification result file - This lists the pre-requisites for joining this computer to the network.
If /xsl is specified, the generated output is in the html format.
otherwise, it is in the xml format.
/rules
Verification rule file - This file lists the operating system requirements.
/xsl
This is the stylesheet file that helps you transform the Verification output file to a specified html format.
/log
Log file - Specify the name and location for the log file.
Form the ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Notebook1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ultrainterior.local
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-24-D2-34-7E-11
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : ultrainterior.local
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1E-33-A7-3E-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::16e:4a54:c9f6:a9be%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.11(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, 20 March 2011 10:44:10 a.m.
Lease Expires . . . . . . . . . . : Monday, 28 March 2011 10:44:11 a.m.
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.2
DHCPv6 IAID . . . . . . . . . . . : 167779891
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-28-86-79-00-1E-33-A7-3E-FD
DNS Servers . . . . . . . . . . . : 192.168.1.2
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : ultrainterior.local
Description . . . . . . . . . . . : isatap.ultrainterior.local
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{502F9A68-D415-4D70-B267-EF9530973294}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 14:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 15:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 16:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
"An error occurred during the download of Connect Computer. Please go to and try again."
When trying to connect a Vista Business computer to the domain.
I have connected four xp computers without incident.
I have included three log files the Launcher.log - ClientAdvisor.log and the contents of ipconfig /all
The workstation resolves using - ip connect
The server is using rollup 5 installed
I am using automatic ip and dns settings
Any help would be much appreciated - it has me really stumped
*****From the launcher log file
27/02/2011 3:47 p.m.
Check the user is in Admin Group - which they are
Check if the application is running
Download from An error occurred during the download of Connect Computer. Please go to and try again.
Launcher return -2146697211
****** From the Client Advisor log
20/03/2011 9:34 a.m.
Usage:
ClientAdvisor /file:<Verification output file> /rules:<rule file> [/xsl:<stylesheet file>] [/log:<log file>]
Where
/file
Verification result file - This lists the pre-requisites for joining this computer to the network.
If /xsl is specified, the generated output is in the html format.
otherwise, it is in the xml format.
/rules
Verification rule file - This file lists the operating system requirements.
/xsl
This is the stylesheet file that helps you transform the Verification output file to a specified html format.
/log
Log file - Specify the name and location for the log file.
20/03/2011 9:37 a.m.
Usage:
ClientAdvisor /file:<Verification output file> /rules:<rule file> [/xsl:<stylesheet file>] [/log:<log file>]
Where
/file
Verification result file - This lists the pre-requisites for joining this computer to the network.
If /xsl is specified, the generated output is in the html format.
otherwise, it is in the xml format.
/rules
Verification rule file - This file lists the operating system requirements.
/xsl
This is the stylesheet file that helps you transform the Verification output file to a specified html format.
/log
Log file - Specify the name and location for the log file.
20/03/2011 9:41 a.m.
Usage:
ClientAdvisor /file:<Verification output file> /rules:<rule file> [/xsl:<stylesheet file>] [/log:<log file>]
Where
/file
Verification result file - This lists the pre-requisites for joining this computer to the network.
If /xsl is specified, the generated output is in the html format.
otherwise, it is in the xml format.
/rules
Verification rule file - This file lists the operating system requirements.
/xsl
This is the stylesheet file that helps you transform the Verification output file to a specified html format.
/log
Log file - Specify the name and location for the log file.
20/03/2011 9:41 a.m.
Run rulesfile=[SupportedOS.xml], stylesheet=[report.xsl], file=[C:\Program Files\Windows Small Business Server\Connect Computer\ClientAdvisorResult.html]
Check the user is in Local Admin Group
Run using the following rules: <SupportedConfigurations>
<SupportedOS>
<!-- Name is not used by the code but might be helpful in identifying the OS that is described by these parameters -->
<!-- ExcludedSuite, RequiredSuite, and RequiredProductType are the numbers as specified in the OSVERSIONINFOEX structure -->
<!-- Architecture is the number as specified in the SYSTEM_INFO structure -->
<OS id="1" Name="Windows XP SP2, x86" Major="5" Minor="1" Build="2600" SPMajor="2" SPMinor="" ExcludedSuite="512" RequiredSuite="" RequiredProductType="1" Architecture="0"/>
<OS id="2" Name="Windows XP SP2, AMD64" Major="5" Minor="2" Build="3790" SPMajor="2" SPMinor="" ExcludedSuite="512" RequiredSuite="" RequiredProductType="1" Architecture="9"/>
<OS id="3" Name="Windows Vista, x86" Major="6" Minor="0" Build="6000" SPMajor="" SPMinor="" ExcludedSuite="512" RequiredSuite="" RequiredProductType="1" Architecture="0"/>
<OS id="4" Name="Windows Vista, AMD64" Major="6" Minor="0" Build="6000" SPMajor="" SPMinor="" ExcludedSuite="512" RequiredSuite="" RequiredProductType="1" Architecture="9"/>
<OS id="5" Name="Windows 7, AMD64" Major="6" Minor="1" Build="7000" SPMajor="" SPMinor="" ExcludedSuite="512" RequiredSuite="" RequiredProductType="1" Architecture="9"/>
<OS id="6" Name="Windows 7, x86" Major="6" Minor="1" Build="7000" SPMajor="" SPMinor="" ExcludedSuite="512" RequiredSuite="" RequiredProductType="1" Architecture="0"/>
</SupportedOS>
</SupportedConfigurations>
VerifyMinimumOS() started
===================
Current Os information:
Suite=[256]
Type=[1]
Architecture=[0]
IsStarterEdition=[0]
Major=[6]
Minor=[0]
Build=[6002]
SPMajor=[2]
SPMinor=[0]
===================
VerifyMinimumOS() finished.
VerifyOS() started.
XML Query (SupportedConfigurations/SupportedOS/OS) returned. hr = 0, The operation completed successfully.
VerifyOS() finished.
VerifyFramework() started
VerifyFramework() finished
VerifyWmiProfileForVista
CVerifyRequirements::AddResult(Required Software Installed, This computer meets the software requirements for completing client setup., ...)
OK: SYSTEM IS READY FOR CLIENT SETUP
The report contains the following data:
<?xml version="1.0"?>
<Report><Result><Title>Required Software Installed</Title><Details>This computer meets the software requirements for completing client setup.</Details></Result></Report>
transformNode returned. The following is the HTML text:
<HTML>
<HEAD>
<META http-equiv="Content-Type" content="text/html; charset=UTF-16">
</HEAD>
<BODY style="font-family:'Segoe UI', verdana, tahoma, arial, sans-serif">
<p></p><img id="Image_LOGO" src="Logo.gif" align="right" style="border-width:0px;"><br><strong><H1 style="color:#0066CC">Required Software Installed</H1></strong>This computer meets the software requirements for completing client setup.</BODY>
</HTML>
hr = 0, The operation completed successfully.
Run finished
Run succeeded with hr = 80000
Verification of computer requirements has completed successfully. See C:\Program Files\Windows Small Business Server\Connect Computer\ClientAdvisorResult.html file for verification result.
20/03/2011 9:42 a.m.
Usage:
ClientAdvisor /file:<Verification output file> /rules:<rule file> [/xsl:<stylesheet file>] [/log:<log file>]
Where
/file
Verification result file - This lists the pre-requisites for joining this computer to the network.
If /xsl is specified, the generated output is in the html format.
otherwise, it is in the xml format.
/rules
Verification rule file - This file lists the operating system requirements.
/xsl
This is the stylesheet file that helps you transform the Verification output file to a specified html format.
/log
Log file - Specify the name and location for the log file.
Form the ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Notebook1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ultrainterior.local
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-24-D2-34-7E-11
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : ultrainterior.local
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1E-33-A7-3E-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::16e:4a54:c9f6:a9be%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.11(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, 20 March 2011 10:44:10 a.m.
Lease Expires . . . . . . . . . . : Monday, 28 March 2011 10:44:11 a.m.
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.2
DHCPv6 IAID . . . . . . . . . . . : 167779891
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-28-86-79-00-1E-33-A7-3E-FD
DNS Servers . . . . . . . . . . . : 192.168.1.2
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : ultrainterior.local
Description . . . . . . . . . . . : isatap.ultrainterior.local
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{502F9A68-D415-4D70-B267-EF9530973294}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 14:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 15:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 16:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
