RTS IPOSS for end users

[StephenWyker]

I am trying to figure out the correct process here as an end user to be furnished with update files for our IPO system. ur last BP stopped servicing avaya so we were forced to look elsewhere. Not sure why this has proven to be more and more complicated, but our current BP (who is being less of a partner and more difficult by day) told us that we needed to get an IPOSS license if we wanted access to software support so we could get upgrades and be "self sufficient" with Avaya, as they refuse to just send us the files to upgrade on our own without charging us for a guy to sit here.

So did that, and now (after we pay for the license of course) they tell us that was not indeed factual, and that it only entities us to getting a free update XML but they still need to come here and patch the updates (and of course charge for that too) -- we aren't a small company, have a dedicated IT department, and am not sure why we can't just support our own internal systems. Can someone please provide some light for us here? US based, so if there is a better avenue, I'd love to know.

 

[joe2938]

IPOSS will warranty your equipment as well as free upgrade licenses BUT you still would need an experienced BP to do the equipment swap outs and upgrades etc.... unless you feel your IT dept is qualified.

 

[StephenWyker]

After getting really annoyed and calling Avaya, they were surprising helpful and said that with the RTS, I should have access to PLDS and can access the support portal and download links. They fixed my SSO and magic. Not sure why my vendor couldn't help!

 

[IPGuru]

Not sure why my vendor couldn't help!

sounds more like wouldn't help probably to keep a revenue stream.

Perhaps you may want to look for a more customer friendly vendor (Although personally I would always recommend that you get a trained eng in to perform upgrades as it is cheaper than paying them to come and resurrect the system i it goes wrong)


Do things on the cheap & it will cost you dear

 

[telecomtekperson]

Stephen, maybe time for a new Partner....

 

[janni78]

Different partners have different approaches and some are left in the gold old days when could charge a small fortune.
Today, meeting the customers wishes most likely is most beneficial in the long run than trying to tie them down in service agreements that costs a bunch and gives nothing.

"Trying is the first step to failure..." - Homer

 

[StephenWyker]

Agreed on all here.