RTQT Question

[jag1046]

My docs refer to it being the number of ringing cycles.

So ringing cycles are just the number of times it rings or a time interval?

Also I do not see RTQO in my printout, I assume I have to enable RTQT first (it is set to 0 now) correct?

Bill

<<<<< Hi I'm a telephone technician running a test on your telephone lines. To complete the test please dial nine (9), zero (0), pound sign (#) and hang up. >>>>>

 

[johnpoole]

it is the time from the begining of 1 ring cycle to the end of the next, acd prompt used for walk away.. agent leaves without logging out, after x rings, call goes back to que with fifo timer still holding.. logs agent out

john poole
bellsouth business
columbia,sc

 

[brewerdude]

At RTQT enter the number of rings you want to be presented at the phoneset before sending the call back to queue.

At RTQO enter NRD to put the phone on Not Ready, enter MSB to put the phone on Make Busy and log it out.

We always use MSB so if all phones end up getting logged out, then the call will be treated by the NCFW. If you use NRD, then you could possibly end up with a situation where someone will be on hold for a long time.