I am the onsite technician for a large inbound call center using an Opt. 81C. I just received a request from one of our ACD-DN groups to translate the incoming RTN into a Name to display on the resulting phone. For example, a call comes in with a seven digit RTN 1234567 and the customer would like the representatives LCD display to show "Client Name". Currently, the RTN is displayed. How can I make this change?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
RTN to Name Display Transposing
- Thread starter Watsonj
- Start date
- Thread starter
- #3
Worked like a charm! The DN entry confused me for a bit, because I kept trying to enter the ACD-DN and I knew I couldn't enter a station DN... Then I finally noticed I could skip past it and go directly to the IDC table I needed. Thanks for the assist, the client was quite pleased.
- Status
Similar threads
