RTD only shows 1 skillset

[pbxn]

Have Contact Center, and currently when you open rtd and choose one of the default skillset displays, it opens, connects but only displays one skillset. This is the same for webadmin and created users as well. Any place I should look to allow the viewing of mulitple skillsets on one rtd screen?
Thanks

 

[captaingadget]

Can you be ceratin that there any agents logged into the other skillsets. The RTD's only display active skillsets. Has anyone frigged around with the partitions?

 

[pbxn]

I did think that perhaps it was due to lack of agents, but have checked and there are agents logged in using the various skillsets.
Not that I am aware. Checked partions and even with a test account with user defined settings, I still don't see the other skillsets. Weird one.

 

[Milesprower]

You should see everything with the webadmin user id. As Captain says, only open skillsets will be displayed.

Is this a new implementation? Did it work correctly in the past?

If new, have your distributor trouble shoot. If existing center and it used to work, try a reboot of CCMA, then CCMS if the problem still exists. If you have ACCESS integration, verify your ACCESS ports are still Acquired Login after reboot of CCMS.

 

[pbxn]

Webadmin or not, just the single skillset.
Contact Center has been here awhile, as far as if it worked in the past, not 100%, been here only a few months and am still taking in their environment. Will try a bounce of the server to see if that will help (afterhours)
Thanks all.

 

[captaingadget]

Are the historical reports running OK? I think maybe you're heading for a re-start of the CCMA.

 

[pbxn]

Bounced it and magically the issues went away. I wish servers could run half as good as a pbx.
Thanks all

 

[Milesprower]

Yes, it's remarkable how a reboot can clean things up.