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routing witheld calls ?
- Thread starter polaroid
- Start date
Just put a ! mark in the incoming CLI field and enter a destenation.
· Incoming CLI
Enter a number to match the caller’s ICLID provided with the call. This field is matched left-to-right. Number options are:
· Full telephone number.
· Partial telephone number, for example just the area code.
· ! : Matches calls where the ICLID was withheld.
· ? : for number unavailable.
· Blank for all.
· To match on just the Incoming Caller ID, use a * in the Incoming Number field and leave the Incoming Sub Address blank.
· Destination
Select the destination for the call from the list box. This contains all available extensions, users, groups, RAS services and voicemail. System short codes and dialing numbers can be entered manually. Once the incoming call is matched the call is passed to that destination.
· Drop-Down List Options
The following options appear in the drop-down in the following order:
· Voicemail allows remote mailbox access with Embedded Voicemail, Voicemail Lite and Voicemail Pro. Callers are asked to enter the extension ID of the mailbox required and then the mailbox access code.
· User Names
· Hunt Groups Names
· AA:Name directs calls to an Embedded Voicemail auto-attendant services.
· Manually Entered Options
The following options can be entered manually into the field.
· VM:Name Directs calls to the matching start point in Voicemail Pro.
"The lack of understanding is the root of all problems
· Incoming CLI
Enter a number to match the caller’s ICLID provided with the call. This field is matched left-to-right. Number options are:
· Full telephone number.
· Partial telephone number, for example just the area code.
· ! : Matches calls where the ICLID was withheld.
· ? : for number unavailable.
· Blank for all.
· To match on just the Incoming Caller ID, use a * in the Incoming Number field and leave the Incoming Sub Address blank.
· Destination
Select the destination for the call from the list box. This contains all available extensions, users, groups, RAS services and voicemail. System short codes and dialing numbers can be entered manually. Once the incoming call is matched the call is passed to that destination.
· Drop-Down List Options
The following options appear in the drop-down in the following order:
· Voicemail allows remote mailbox access with Embedded Voicemail, Voicemail Lite and Voicemail Pro. Callers are asked to enter the extension ID of the mailbox required and then the mailbox access code.
· User Names
· Hunt Groups Names
· AA:Name directs calls to an Embedded Voicemail auto-attendant services.
· Manually Entered Options
The following options can be entered manually into the field.
· VM:Name Directs calls to the matching start point in Voicemail Pro.
"The lack of understanding is the root of all problems
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