Routing with phone number prompt and SQL validation

[cormierjimmy]

Hi,

Clients complaint alots about our menu and we want to make intelligent routing, Client here are associated to an agent

Look what I want to do, Is it possible ?

-Client enter home phone number
-Number is use to do a select into a client SQL database where the phone number are associate with the right agent.

Any Idea ?

Jimmy Cormier
Quebec City, Canada
Sorry, I’m french !
20xBCM/SRG,CS1000,7xIP Office,4xVmpro,
3x contactstore,Call Manager,AES,Nice Recording,Callsweet,IEX Totalview,Symposium,Callpilot,Kofax,

 

[Utreg]

Should be possible via HDX scripting.

 

[effort1584]

Also known as Data Integration. Need to setup on CCMS and in script. Works!