I made a table and added the numbers i wanted to block. The table is defined in Vector as par the guide. But it still not working the blocked number is going to agent rather disconnecting. Trace shows that the correct number (in table) hit the vector and route to queue rather getting disconnect. From where i should start troubleshooting.
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Routing table
- Thread starter msk69
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avayaguy23
Systems Engineer
If the trace is hitting the vector that means your vector logic is wrong. This is how i've done it in the past.
step 1 goto step 99 if ani = x
step 98 stop
step 99 disconnect after none or you can use busy
step 1 goto step 99 if ani = x
step 98 stop
step 99 disconnect after none or you can use busy
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