Routing T1 to Audix

[Telecomboy]

I have a customer with a Merlin Legend R6.0, in QCC Mode, that when night service is turned on, the calls coming in on the T1 do not go to the Auto-attendant rather they get picked up with "your call is being transfered" and then they ring the operator indefinitely. The Operator extension is 200. I tried having the provider change the dnis to 200 on incoming calls across the T1, but that didn't work. Is there a way to get T1 calls to cover to voicemail in a QCC environment with an Intuity Audix? any help is greatly appreciated.

 

[rmelan47]

check the night service in the Merlin, and also check to see how the audix is set up for night service

 

[Telecomboy]

Ext. 200 is part of night service. You cannot add the lines since it is a T1. I will check the audix.

 

[orypecos]

What information is being sent to the Audix when a call seeking the auto attdt comes in? Watch the 'system monitor'. Put that info in the 'change auto routing' table of the 'called number'

Da-vi'do

P.S. For the best response to a question, please read FAQ222-2244. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u. Please leave a post on how u fixed the problem too.