Routing Service Without Showing "Services On" on the phones

[BCMTinkerer]

I am trying to implement routing service, Fail over or over flow to copper from VOIP, in the event of a failure or all lines busy.
It works but only if the set is designated as a control set for itself, when it is set as the control set the display shoes "SERVICES ON" the customer does not want this to show on the phones, does any one know a workaround.

 

[hawks]

You can turn on Static Time & Date maybe that will work.

 

[BCMTinkerer]

That only displays the time and date for a short period of time, then it reverts to "SERVICES ON

 

[cook1082]

Make it a set in the switch room to show the services and it should be for all not one for one.

 

[BCMTinkerer]

i will try,
if the extra phone in the swithchroom is on port 401, (2221)
but there is no licence for that port will it still function as a control set? Its a 50 3.0.

 

[cook1082]

Then it wont work.Need Code.

 

[BCMTinkerer]

ok
Thanks

 

[BCMTinkerer]

That works perfect, how do i keep it from displaying expensive route, that makes the users nervous.

 

[SupportDude]

The "Expensive Route" warning is a key function of Routing Service.
The Routing Service should use a schedule other than NORMAL. If all of the trunks in the route for that schedule are busy, or otherwise unavailable, the call will "overflow" to the NORMAL schedule and use the route defined there and provide the "Expensive Route" display and warning tone.
If your users are getting this often you have one of two situations;
1) Your Routing Service is not configured correctly.
2) You don't have enough trunks in the route used by the active Routing Service Schedule.


-SD-

http://www.mysupportguy.net

 

[BCMTinkerer]

It happens when it should, in a case of overflow or busy condition.

Sched 4 routing

Normal route is 1 copper

Sched 4 1st route 2 voip

sched 4 2bd route 1 copper

all calls go out over voip,voip hands it off to remote site and sends it out PRI (PSTN) if voip fails or busy it rolls to the copper and goes out local.
911 goes out over local copper.

If routing service is off all calls go out copper.

I was just hoping to get rid of the "EXPENSIVE ROUTE" warning.

Thanks you

 

[SupportDude]

You can try unchecking the "Overflow" check box for the active schedule.
That may prevent it from using the NORMAL schedule.

Although, if its not an urgent call, the "Expensive Route" is a way to alert the users that all of the VoIP ckts are busy and they should hang up and try the call later so the company does not incur toll charges.


-SD-

http://www.mysupportguy.net

 

[BCMTinkerer]

As silliy as it sounds they do not care about charges, its just the damm warning.

 

[SupportDude]

LOL ... you're right!

If the "overflow" checkbox doesn't do the trick, I would configure the schedule 1st choice to use whatever route has the most trunks available.

-SD-

http://www.mysupportguy.net

 

[BCMTinkerer]

I will mess with it tomorrow, thanks.