Can I write a script on AACC 6.0 so that if I don't see CLID, I disconnect them or route somewhere else? I know how to do it if I see caller id but not sure to do so if caller is blocked.
I've tried using a CLID variable but not sure what the list of values should be if the caller is blocked.
Thank in advance for any help.
I've tried using a CLID variable but not sure what the list of values should be if the caller is blocked.
Thank in advance for any help.