Routing a portion of the calls to the cloud

[olsoth]

Would like to know if it's possible to route a portion of the calls in vector to the cloud based vendor.

We use Avaya CM R13

In the vector, is there a way to send a portion of the calls to the cloud based vendor and keep the remainder in house? Similar to percentage based routing. Is this possible with currently release we use? (Avaya CM R13). Any assistance/feedback would be greatly appreciated.

 

[dialtonebone]

Your system can route calls just about everywhere, regardless of the location (internet... oh sorry, "cloud" or across LAN links).

How does your vendor want to interface is the real question? PRI? SIP? H.323 trunk?

 

[smokinjoe2938]

in a vector you could write a line that says go to step 29 (for example) if staffed agents = 2, or available agents = < >, counted calls = 5. these are just examples.

ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1