Routed Calls to the Attendent

[WJ2600]

The routed calls to the attendant after Call Reroute No Answer time expires, reach the consoles with strange case; the operator can hear obviously what is going on that office, which the call was routed from (speaker on), when the called party do not know this, this case apply for both analog and digital lines!!

it is not a general case, but it happens some times!!

Any idea why this happen?? the Auto Answer feature of these ext.s is Off.

 

[AlbertoB]

Check the Call Reroutinf first and second alternative

 

[kwbMitel]

Your scenario makes little sense

Have you duplicated this or are you assuming this?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

Maybe if you said which PBX you are referring to we might be able to help.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[WJ2600]

Thanks guys for your comments, our system is 3300,
the case in details is the following;
The console DNI (console) is programmed to be the First Alternative point for all the extensions, what happens is, when a caller rings any Ext. if the called party does not answer or busy, the call go to the operator and there terminates, this was the normal behavior, recently the operators reported that the routed calls, reach the console with speaker on of the called (routed) party, so the operator can hear everything going on the called party office, which the call is routed from,

I think it is a disconnect issue, the calls do not disconnect properly, so after a phone conversation ends, one of the involved parties remains on line (for some reason),so this busy line transfer to the console and there ends,

Any idea where to check to solve this, by the way we are using Berkshire 800 analog phones,

 

[LoopyLou]

I can think of no situation where this should happen. Think you need to do more work running this down. You are saying that on busy or no answer the analog set answers the call, then does a conference with the console so that the operator hears the caller plus everything that happens in the forwarded parties office. It does this all without the users knowledge?

If a call is ringing the Berkshire set it is only ringing the single line circuit, it has not cut through the "talk" path and will not do so until answer. When a call reroutes then the system stops ringing the single line port and starts ringing the console. The single line is not still part of the call. For the console to hear in the callers office the call would have to been answered and a conference started with a console.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.