Route points/triggers

[ReallyRotten]

I have a silly question about CTI route points and triggers. I say silly because I am doing a call center script because I have a pulse. I have never done one before and have many questions that will seem idiotic.


So, when I set up a trigger, there is a field called directory number. Is that the director number or a number of a CTI route point set up in Call Manager? Or is it some other number?

 

[whykap]

It's your cti rp set up in cucm for that application. Actually uccx will built the cti rp when you create the trigger

 

[ReallyRotten]

That's what I *kinda* thought. The person who built the system built the route points at the same time, so I guess this means I'll have to delete the route points and start over.