Route Lists Corruption? 1

[daleblizz]

Cisco Unified CM Administration -- System version: 8.6.2.20000-2

We have a CUCM with a Publisher and two Subscribers in Dallas, TX and two Subscribers in Virginia. Around 3,200 phones and about 110 sites.

Last Thursday the Dallas location equipment stopped selecting eSIP trunks and started going out over the backup PRIs instead.

The next day the problem got escalated to a Cisco engineer who told us that the Route Lists got corrupted. He rebuilt them and brought service back up.

Now we're trying to figure out what would have corrupted the Route Lists. I keep finding references to power problems, but everything in the data rooms are on backup UPSs and we didn't have any reports of anything having power issues.

Is there anything else that could corrupt our Route Lists that we should be watching out for?

Any help or suggestions would be appreciated.

Thank you,
Dale

 

[whykap]

Hard to say. If you are looking for root cause, tac is probably your best bet, but I doubt you will find one. By the way I have never seen or heard of this before. It is software after all and sometimes they go south.
is this the only issue you had with call manager?
What kind of hardware is the call manager on? UCS? B-series or C and what version of esxi?

 

[daleblizz]

Thanks whykap

My manager, who worked with TAC asked me to look into it. I agree that TAC would probably be able to answer the question if anyone could.

We've had minor problems but this is the worst we've had in at least six months.

I wouldn't know what hardware it's on. I'm a "converted" Nortel tech and only have access to Call Manager -- so I do a lot of shooting in the dark. The Cisco switch people who used to be in our department and helped us roll this out (along with CDW), were put in a different department and most have either quit or were laid off. So I guess the company is hoping for miracles, since we don't have access to the Cisco switches or servers.

Thanks again.