Route DN to BCM

[minicompbx]

Hello,

I have configure a CDP DN 4000 in CS1K and I would like to forward to BCM one of the hunt group. But as I am new to BCM system, any guide will help. I am using Element Manager.

Right now, when I dial 4000, call go to bcm but it hang up after a busy tone.

Thank you

 

[norstarboy125]

I'd recommend you looking into the networking guide which can be accessed via the EM ip address ( all manuals can be found within the bcm ) or contacting a vendor to help you out with this.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[minicompbx]

Thank you for the information... I am looking guide and research to find out. As I am new and willing learn to by myself and those changes are for my knowledge improvement. Any guide precisely...

 

[norstarboy125]

From the EM main page you will find a networking guide under the administrator documentation section. I can tell you that you need to set up target lines on the BCM side, that's why your getting a busy it doesn't know where to go. Once you have the targets set up use the BCM monitor tool to troubleshoot if your still having issues.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[minicompbx]

After many research I got it work but I am still facing one more issue.

What I did is : I created an target line with 4000.
Control set : 2021
Line type : Public
Prime set : 2021
Pub received 4000
Priv. received 4000

after that I assign the target to a sikllset in which 3 person (DN) can answer the call.
It work very well when I dial from internal with the extension 4000.

And what I facing right now is that 1/3 call does not go through an agent when I dial it with public line which is 514 350 4000 (the number is changed for confidential )
When I look in bcm monitor it show alert state for 1 second and it goes off. On the user side the user who call dial the number : the line is on but he hear nothing...

Any idea
Thank you...