route calls to switchboard

[bazzieb]

Hi There

I am trying to block a CLID using a script and then route the calls to the switchboard. Currently the switchboard is a CDN but I deleted it and created a CDP. Yet when I dial it I just get a busy tone. The switchboard is a DataPulse, and to dial it internally we use 9.

Hope someone can shed some light on this.

Regards
BazzieB

 

[bignose21]

We block CLID in script and disconnect with

IF CLID EQUALS block_clid_gv THEN DISCONNECT
END IF

Would think it would work for you if you create CLID variable block_clid_gv and put in the CLI(s)

IF CLID EQUALS block_clid_gv THEN ROUTE CALL <CDN number>
END IF

 

[bazzieb]

Hi Bignose

Thanks for that.

I currently have mine like this:

IF CLID EQUALS block_clid_gv THEN
GIVE BUSY
ELSE
ROUTE CALL 9 /*my switchboard number*/
END IF

but for some reason my AACC isnt accepting the call. The CDP has been acquired by AACC.

 

[bignose21]

So is your switchboard handeled in the AACC also?

 

[yyrkroon]

If you rebuilt the number as a CDP, you don't need to dial a 9 before it, you just dial the CDP number.

 

[bazzieb]

Thanks for the response guys.

I think there might be a bigger issue on my side. When I originally created the script and dialled the number I would get through to a totally different script. I then rebooted my Signaling Server which controls the SIP to AACC and then couldnt get through at all.

 

[bignose21]

Only reason i asked if the switchboard was in the AACC is because you mentioned that the 9 for switchboard was acquired so in that case you would just:

IF CLID EQUALS block_clid_gv THEN
GIVE BUSY
ELSE
EXECUTE SCRIPT <switchboard_script>
END IF

 

[bazzieb]

Hi Bignose21

My switchboard (9) isn't in AACC. The DID that connects to 9 is 7000. So from an external line you would dial xxx xxx 7000 and gets through to the switchboard. 7000 is a CDN. I deleted the CDN and created a CDP and acquired it on AACC, it acquired fine. But for some reason it is not going to the script. The script I used is this:

IF CLID EQUALS block_clid_gv THEN
GIVE BUSY
ELSE
ROUTE CALL 9 /*my switchboard number*/
END IF

If i prt out DNB 9, it looks like this:
DN 9
CPND
CPND_LANG ROMAN
NAME Operator
XPLN 27
DISPLAY_FMT FIRST,LAST
TYPE ATT
TN 004 1 02 00 12 MAY 2010
(2250)
TN 004 1 02 04 12 MAY 2010
(2250)
TN 016 0 02 00 12 MAY 2010
(2250)

 

[bignose21]

so i would say you just need to put 7000 back in as a CDN, in AACC configuration add CDN and acquire. In master script tie the CDN to the switchboard script and test it gets there say

GIVE MUSIC <MUS_Route>
WAIT 5
DISCONNECT

once you are getting that far cange the script to

IF CLID EQUALS block_clid_gv THEN
GIVE BUSY
ELSE
ROUTE CALL 9 /*my switchboard number*/
END IF

If that does not work you could try adding an LDN, phantom or ACD forwarded to 9 and routing to that instead