ROUTE CALL BY TIME OF DAY

[kieranmc]

Guys, I have inserted the following lines into some of our Symposium scripts to route out of hours calls for our IPF dept to a Callpilot Voicemail greeting and mailbox. It worked fine in the first script I put it in, but then in every other script it's doing something weird! When I dial the ACD that invokes the script, I am forwarded to voicemail and told that the user does not subscribe to this service. The weird part is that VM is saying the number I am forwarding to is 70117. Somehow an extra digit is being added to the end of the number I am trying to route the call to. It is a different digit in each of the scripts that are failing. Why is it doing this?????

/*Check that call is within business hours*/
IF (DAY OF WEEK=IPF_Days) AND (TIME OF DAY<>IPF_Hours)
THEN ROUTE CALL 7011
DISCONNECT
ELSE IF (DAY OF WEEK=Sunday)
THEN ROUTE CALL 7011
DISCONNECT
END IF
END IF

 

[mte0910]

I had a very simular problem when we first upgraded to Succession. We used to be able to route directly from CDN to Voice Mail Access DN. The VM would see us as having the digits of the CDN which would then get us to our mailbox or greeting.
With Succession, VM no longer saw our CDN but rather, the original CLID. To fix my scripts, I had to create a dummy ACD NCF to voicemail for every CDN.

 

[kieranmc]

Update - the script that is working ok is invoked by a 4 digit CDN, the others are 5 digit. The extra digit being added to the end of the Voicemail number is the 5th digit of the CDNs. I could go and change all the CDNs from 5 to 4 digit, but it means redoing a lot of stuff. Does that make any sense to anyone?

 

[johnpoole]

i am using 4 thru 7 digit cdn's without a problem.. with tod and dow.. picking up the original clid is an age old nortel know path, cradle to grave marking on the call will do that..but only at times... thanks nortel,

to test that.. if you change just the cdn length, the script works? i could see that if the cdn were in a networked switch but not on a 5 digit cdn internal

john poole
bellsouth business
columbia,sc

 

[kieranmc]

John - yes, I changed all the CDNs to 4 digit on Friday and the script is working fine now. For info, the switch is Meridian Option 11C, Symposium 4.5, and VM is recently upgraded Callpilot 4.2