Route call after hours

[Volguy7]

I think I know the answer, but I'd like to hear opinions on the best way to do this.

The scenario is, if all agents are logged out of my queue I want to send callers to a Path Unavailable DN. This DN should play them a message stating that our business is closed and they can leave a message if they want, or be transferred to an after hours support technician at which point I will send the call off to a local number. Thanks in advance.


///////
| 0 0 |
----0000---0000------------------------

You can't fix stupid, you can only work around it.

 

[floppy1]

The method I have used is to create a ext mail box for your Path Unavailable DN with an appropriate message

“ leave your msg after the tone or for out of hours support please dial 1”

Route it always into VM. Add the single digit “ 1” transfer only mail box with the ext number set to a system speed call number to your on call person.

I’m sure that there is a multitude of options for this and I too would be interested in knowing how others may be accomplishing this.

 

[kwbMitel]

To be certain of the mailbox that the call goes to I would use a Nametag Group as the Path unavailable routing point.

The Nametag group would be numbered *XXXX (Star followed by extension number)

The Mailbox would be XXXX

As long as you have advanced voicemail the Dial 1 for transfer to call will work. If not other methods need to be engaged.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.