Route By incomming Caller ID

[jspradlin]

I have a company that is receiving tons of telemarketing calls and they seem to be coming in from about 30 different numbers over and over. Does anyone know of a way to setup the incoming call route to send the caller ID to a specific location I have attempted to do this with no success.

 

[amriddle01]

Create an incoming call route based on the incoming CLI that points the call to a shortcode set to give busy.

ACS - IP Office Implement

 

[amriddle01]

If they all start with say 0123456 but end in different numbers create an incoming call route of 0123456xxx (or however many x's you need for the full number) and point that to the shortcode or if you want to wind them up transfer the call back to their own number.

ACS - IP Office Implement

 

[mattKnight]

That is going to be painful to do using incoming call routes....(unless all the incoming numbers are all similar)

You'd have to create a separte route for each DDI with each CLI number, so quickly you end up with an unmanageable mess...

You could route all calls thorugh Voicemail pro, but that has issues too (like port usage)



Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[amriddle01]

It's only 30 numbers to add to the Incoming Call Route, that's less than an hours work to save many hours of annoying calls in the future, I wouldn't hesitate to do it.

ACS - IP Office Implement

 

[mattKnight]

>It's only 30 numbers to add to the Incoming Call Route

Is it?

I'd say its 30 numbers per DDI... because the incoming number routing is higher priority than the CLI...

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[amriddle01]

That's assuming the calls aren't to the main site number, but you are correct in the other case and then VM is the only option.

ACS - IP Office Implement

 

[tlpeter]

You can change the priority so that is not a problem


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ACS - Implement IP Office
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[mattKnight]

>You can change the priority so that is not a problem

I think we've mis understood - I said priority and meant matching order...

1st - Line Group
2nd - Incoming Number
3rd - Sub address
4th - Incoming CLI

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[tlpeter]

I thougth about that later
Then the only real good option is vmpro
You do not want that much incoming call routes


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

If it's a straight DDI range and the Extns match the end of the DDI, as in 521200 - 521220 and extns 200 - 220, you can use Incoming call route of Incoming number 521xxx destination # and then it's just one entry of the different 30 CLI's for that 521xxx route. Otherwise you are stuck with VM again.

ACS - IP Office Implement

 

[intrigrant]

You can create one! incoming route for all DDI's pointing to a user or group where the last digits match the extension number.
Then setting up CLI routing is a lot easier.

 

[amriddle01]

Explain further please intigrant, I don't follow you.

ACS - IP Office Implement

 

[jspradlin]

The DDI is 3700 - 3899 plus 0441,8445,0385. VMPro would work for the Main line of 0441 but all of the other DDIs by pass VMPro and go directly to extension. So I don not think I have a choice but to setup the CLI blocking in the Incomming Routes

 

[amriddle01]

jspradlin, I assume the calls all come from completely different numbers, if not it's not too bad as I said above

ACS - IP Office Implement

 

[tlpeter]

Intrigrant means this (Amriddle does too )

12345600 till 12345699

-123456E or -123456xx

With both destination #

You need to put a - in frint for a left to right match !!!

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[IPGuru]

to rute using cli without haveing to program each ddi use * in the incoming number field.

example

Bearer capability - Speach
Line Id: 0
Incoming number: *
Incoming CLI: 0870
Dest:VM:BogOff

will transfer all callers from 0870 numbers to a polite go away msg regardless of which DDI they have called.

 

[amriddle01]

I was looking for something like that in the Docs, never found it yet...you know too much

ACS - IP Office Implement

 

[IPGuru]

It used to be in the help files (f1) but is looks like it has been removed in the latest versions of manager :-(

 

[amriddle01]

Hopefully they haven't also removed the feature!!

ACS - IP Office Implement