Round Robin group

[jryker]

Needing some help identifying what I already have in place and how to get a round robin style group setup. Below is my existing ACD. Not sure if it can be modified to be round robin or am in in the wrong place. Not very familiar with all of this.


TYPE ACD
CUST 0
ACDN 7010
MWC NO
DSAC NO
MAXP 15
SDNB YES
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 6000
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 1
OVTH 0
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN 6000
BUSY BSY BSY SRC BSY
AENI YES
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
SIPQ NO
IVR NO
OBSC NO
OBPT 0
CWNT NONE

 

[KCFLHRC]

ACD calls are routed by longest idle agent.

 

[KE407122]

Round Robin" sounds more like circular hunting than an ACD and using a DFDN set assigment in a simple ACD package--->No AACC Server.

Feature and Services Description
Hunting allows calls encountering a busy Directory Number (DN) to route automatically to
another DN. Hunting continues along a predefined path, known as the hunt chain, until reaching
an idle DN, the end of the hunt chain, or the maximum number of hunt steps. Hunting is
specified on a DN basis. DNs in the hunt chain can be consecutive or nonconsecutive
numbers.
The four types of hunt chains provided by the system are:
• Circular hunting
• Linear hunting
• Secretarial hunting
• Short hunting

KE407122

"The phone was working fine before it knocked over my coffee.

 

[jryker]

Thanks for the responces. What types of phones are compatible with the hunt groups? We use M3905's for our existing ACD's.

 

[KCFLHRC]

3905's are an ACD set and probably could be used with a hunt group set up. Just no handset option on those phones.

 

[jryker]

All our 3905's have handsets. You can removed the piece at the top left corner and there is a handset plate cover to replace it.

 

[KCFLHRC]

Understood, just no hookswitch. They should work fine

 

[jryker]

Just thought of this with the round robin setup. Can an automated attendant be used in front of it? The setup I'm going for is:

[ol 1]
[li]Incoming calls on 800#[/li]
[li]Hits automated attendant mainly to handle greetings and date & time.[/li]
[li]Then send call to group[/li]
[/ol]

 

[KCFLHRC]

The hunt group doesn't care how the call gets there as long as it gets there, an auto attendant in front of it would work fine.

 

[jamie2]

Your setup would be something like.

1. In LD 49, IDC your 800# DNIS to go to your Callpilot (If not IDC, then Phantom to Callpilot???)
2. Have TOD application that routes your call to a new PLDN
3. In LD 57, build a new PLDN for your Hunt Group (Set your Type= GHT and HTYP = RRB)
4. In LD 18, build a new Hunt Group (ght)

**************************
EXAMPLE:
DN 5498
CPND
NAME TEST Line App
XPLN 27
DISPLAY_FMT FIRST,LAST
TYPE L500
TN 100 0 00 00 MARP DES Test 26 SEP 2014

**************************
>ld 57
REQ prt
TYPE ffc
CUST 0
CODE pldn

CUST 00
FFCT YES
PLDN 4100
USE RRB
LSNO 1
HTYP LIN
CFWI NO
MQUE 0

**************************

REQ: prt
TYPE: ght
LSNO 1
SIZE 4
RNGE

GHLN 0001
GHT

PLDN 4100
DNSZ 4
STOR 0 5801
STOR 1 5802
STOR 2 5803
STOR 3 3353