Rotating calls among group members: CFW or Hunting/ACD

[kulabird]

System: BCM450 5.0

Calls to the BCM450 are immediately answered by the auto attendant (CallPilot) and one of the selected options is to reach a service manager. This reponsibility rotates monthly among a group of 13 persons. During that month, all calls for a service manager are directed to that one person. Currently they use a spare phone and just forwarded the phone to the next person. Admittedly this is the simplest way but I am wondering if there is a better way.

The site previously had an 8x24 but the administrator who knew the system best is retiring in 6 months and there are presently no persons who can absorb that duty. Their telecom/IT department will not allow any corporate computers to connect with the BCM and they have no stand alone units which could be used for this purpose. Public internet, VLAN, dialup modem - all not allowed to the BCM.

While the simplest answer does seem to be keeping call forwarding, maybe another technician out there has a better, elegant, cooler idea? Anyone?

 

[Khosher]

Only thing that comes to mind would be to get a skillset and an agent licence, if you don't already have some spare.

Configure 13 agents and put them all in that skillset. Then each time it rotates, the user would just log in to recieve the calls.

Apart from that I don't see any other options.

 

[kulabird]

Thanks for the suggestion. I'll pass it on but I suspect (as you probably do as well) they'll end up just call forwarding the spare phone.

But I will keep that suggestion in mind for future occurances - I just need to make sure I can catch them early to allocate funds for the needed licenses.