ChelseaGirl
Technical User
This is a reply to a query raised by a TekTiper in another forum (well in the pub actually) that I thought might be useful.
Basically the're having problems with an App, and key strokes and key input. I suspect it may have something to do with setting up "speed screen latancy" see link for description of SSL
As we have a good network, I have turned this off. But thought the following would be of use in trying to track down the problem, if it's not SSL.
I'm running NT 4 TSE service pack 6 with Metaframe 1.8, but this should be applicable to all flavours.
When you user connects to a published app on the server, they will get an ica icon on their tool bar, click on the icon to display which server they are connected to. Does the problem always happen on the same server ? One thing that I've done is to publish the app e.g. "notepad" to the users so that it will run on any server, then I have published the app on individual servers so that it will only run on that server e.g. "notepad on server1" "notepad on server2" etc that way support staff can run the app and connect directly to a specfic server.
Which Network protocol are you using ? I've disabled RDP on the Servers so that only ICA is used. In the Citrix Program Niegbourhood, (on the client PC) under connection, you can select the Protocol, that's right for your Network. Under Default Options you'll find a selection box for "queue mouse movements and keystrokes" see if that makes a difference. - If it's just one or two users, check thier Niegbourhood setting against someone that it's working for, they may have been fiddling....Though most setting can be overriden by the Server and/or the profile (User Manager for domains).
When publishing an app, I have turned off all the fancy bits e.g. sound and video.
If the problem is only happening to one or two users you may find it useful to delete thier profiles from the server (if they are "roaming profiles", I think they should be deleted automatically). As we don't use roaming profiles (reasons I'm not going to go into here), I have found that if the servers "C Drive" (can get renamed in the Citrix install) has less that about 200MG that profiles will not be created properly - without a warning.
You can also set up a different profile and home path for use with TSE/Citrix, under User Manager for Domains (know nothing of Active directory), under profiles.
You could get your guys to reinstall the app, making sure they have the server in "install" mode.
Has the app been written to run on TSE ? (if it's a microsoft app then you should be OK). I know it's a stupid question, but you'd be surprised !
This does not in anyway cover what could be going wrong, but might a useful starting point.
Basically the're having problems with an App, and key strokes and key input. I suspect it may have something to do with setting up "speed screen latancy" see link for description of SSL
As we have a good network, I have turned this off. But thought the following would be of use in trying to track down the problem, if it's not SSL.
I'm running NT 4 TSE service pack 6 with Metaframe 1.8, but this should be applicable to all flavours.
When you user connects to a published app on the server, they will get an ica icon on their tool bar, click on the icon to display which server they are connected to. Does the problem always happen on the same server ? One thing that I've done is to publish the app e.g. "notepad" to the users so that it will run on any server, then I have published the app on individual servers so that it will only run on that server e.g. "notepad on server1" "notepad on server2" etc that way support staff can run the app and connect directly to a specfic server.
Which Network protocol are you using ? I've disabled RDP on the Servers so that only ICA is used. In the Citrix Program Niegbourhood, (on the client PC) under connection, you can select the Protocol, that's right for your Network. Under Default Options you'll find a selection box for "queue mouse movements and keystrokes" see if that makes a difference. - If it's just one or two users, check thier Niegbourhood setting against someone that it's working for, they may have been fiddling....Though most setting can be overriden by the Server and/or the profile (User Manager for domains).
When publishing an app, I have turned off all the fancy bits e.g. sound and video.
If the problem is only happening to one or two users you may find it useful to delete thier profiles from the server (if they are "roaming profiles", I think they should be deleted automatically). As we don't use roaming profiles (reasons I'm not going to go into here), I have found that if the servers "C Drive" (can get renamed in the Citrix install) has less that about 200MG that profiles will not be created properly - without a warning.
You can also set up a different profile and home path for use with TSE/Citrix, under User Manager for Domains (know nothing of Active directory), under profiles.
You could get your guys to reinstall the app, making sure they have the server in "install" mode.
Has the app been written to run on TSE ? (if it's a microsoft app then you should be OK). I know it's a stupid question, but you'd be surprised !
This does not in anyway cover what could be going wrong, but might a useful starting point.
![[smile]](/data/assets/smilies/smile.gif "[smile] [smile]")