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room status not updating

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phonetech2012

Vendor
May 18, 2012
284
US
Hi we just had to install a new innline voicemail for our option 61 (hospitality package). The problem that we are having now is that the room status is not updating when the room is cleaned. The maids input *9 (ffc) plus the rmst code, but it is not changing in the pms system. I also do not really see any room status messages in ld 37 with msgi and msgo enabled. I can see room checking in and checking out and when they make a phone call, but no room status? Any ideas? Can this be a parity bit issue? I can connect to my pms tty port at 12/8/n/1, but the interface on the mail is set to 12/7/n/1, which looks fine when stuff is printing out.
Thanks
 
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