RONA - Redirect On No Answer

[telephony1]

How do you deactivate RONA? Is it a system wide ACD setting or can it be deactivated for a particular ACD agent and/or group?

The ACD agent and/or group assigned in G3 for IVR has RONA activated and I need to turn off this feature for agents associated with IVR.

Any assistance in accomplishing this task would be greatly appreciated.

 

[lopes1211]

It should be on page 2 of your hunt group form. "Redirect to VDN".


-CL

 

[RTMCKEE]

set the hunt group

ACD? n

RONA will now not be an option for that group. Althogh you will need to manually put the "agents" into the group.

RTMCKEE