Rollover line won't answer

[gok]

Just installed a Partner R7 509 at a customer site. They have a 2 line rollover hunt. If line 1 is busy it rolls over to line 2. When you go to answer line 2, you hear a tone (da, da, daaaaaaa) and the caller gets hung up on. Has anyone had this problem before? I disconnected everything from BellSouth's dmark and tested with a couple of buttsetts, and I could replicate the problem. Any ideas?

 

[thephoneboy]

Are you saying you can duplicate it at the demarc. Then it must be in the buidling wriing or from the provider. I have had that happen befor. It turned out there was a short at the 66 block. Making outgoing calls worked fine. But when incomming calls came in the ringing voltage was shorting out on the block by a little piece of wire hanging and causing the disconnect. Just my experience. Not sure if is helpful.

Sincerely, thephoneboy

 

[Dexman]

Does the 2nd line have voicemail or call forwarding through Bell South?

Stuttering dialtone is sometimes used to indicate new voice messages or that calls to a telephone line are being forwarded.