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Roll Over Line Change

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Chr1st1an

IS-IT--Management
May 15, 2008
17
US
Does anyone know how to change the roll over of number from one extension to another.
Example:

number 877-240-5702 is currently rolling over to extension 8000. Need to change to extension 8001.

Hope this makes sense.

Thanks.

 
It depends if it's the Telco doing the redirect or the switch using IDC.

I alway have the telco do it, but others here use the IDC tables in LD 49

REQ PRT
TYPE IDC





This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.


 
Are you talking rollover as in key assignments are you talking hunt sequence?
 
THe way it work is that when anyone calls that number forwards to an in-house phone extension. I do not believe is being done by the IDC.
 
The Toll-free goes to 8000?
Is 8000 a DID number in your DID range? A toll-free is coming in 1 of 2 ways. Either you have dedicated LD service and can pass out a non-did dnis OR you are giving out DID as your dnis. That's the only way it is getting in.


Mato' Was'aka
 
First thing to do if you want help here is PRT a DNB of 8000 and check 5702 and post those here.

If one of them is an actual phoneset then print that TNB.

It does sound like an IDC table redirect if what you are saying here is correct.

Prt the IDC in 49.

JohnThePhoneGuy

"If I can't fix it, it's not broke!
 
Dogs "roll over". Nortel phones Hunt, Call Forward or Forward No Answer.

I you want to change the roll-over, you'll need to train and then reward it when it does it right.

GHTROUT.com | FAQs | Recent Replies
 
Go to LD 80 and make a call to 877-240-5702 and when it answers do a

TRAC 8000 DEV

And Post the results here.


877-240-5702 is currently rolling over to extension 8000. Need to change to extension 8001.






This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.


 
You sure are being frisky today Gene, I guess knowone took you out for your walk today. :)






This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.


 
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