rogue email message

[jim532]

one of my users got this email about an undeliverable message, I've pasted it below. the domain mentioned in the message is not our domain and the users never tried to send anything to anyone, so I just want to know why this is happening and is there anything to worry about?

From: System Administrator
Sent: Thursday, June 14, 2007 11:13 AM
To: chuck@motosat.com
Subject: Undeliverable: Sheila

Your message did not reach some or all of the intended recipients.

Subject: Sheila

Sent: 6/14/2007 10:47 AM

The following recipient(s) could not be reached:

chuck@motosat.com on 6/14/2007 11:01 AM

The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.

<TORNADO.local.motosat.com #5.1.1>

any help is greatly appreciated

 

[SteveRoadWarrior]

Good news! This may not be your problem.
When Administrators pick their domain names and then install Exchange, the default domain that email addresses are configured with is the DNS domain name. So, Administrator's email address would be Administrator@domain.local or Administrator@internal.domain.com; something like that. Well, these domains rightly don't exist on the Internet (Microsoft has plenty to say about that, so you can look it up there) and getting email delivered to them is impossible. So, it's not your problem, it's most likely an error on the part of the remote Sysadmin.

Just to help out, though, this is how to fix it. Open the Exchange Server Manager and expand recipients, and click on recipient policies. Then open the default recipient policy, click on the email addresses policy tab and enter another domain for which this server will accept mail. Then when done, click on this policy and choose "Set as Default". After a while, the client's Outlook programs will reflect this change and your email will go through. There are ways to force this, but you're trying to keep it simple for the remote admin.

 

[TweakMYbox]

Actually, I think this is something completely different. I see this everyday - and 9.9 times out of 10, this is nothing more than spam residue.

Some zombie computer on the internet is sending out spam, spoofing your user's email address. Because the message appears to be from one of your users, any Non-Delivery reports (such as this one) will be delivered to him/her.

Not really anything you can do about it, unfortunately.

Mike Fegan

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