Roadwarrior and ARS Locations

[MadAccess]

We just changed our Roadwarriors to a differnt network region so we could change ther codec. Now they cant call LD. Is there anyway I can get my Roadwarriors' calls to use my main ARS (location 1) instead of building them a whole new ARS table (location 10)?

 

[Mitch672]

Sure, on the "change ip-network-region 10" form, set the location to "1"

mitch

AVAYA Certified Specialist

 

[simreal]

If you don't specify any ARS entries the location will use the master table entries.

 

[MadAccess]

Mitch672, the location in network region 10 is already 1.

simreal, I havent built an ARS for location 10, but the Roadwarriors don't seem to be using ARS location 1.


Attempt from remote agents fails:

time data
10:40:16 G729A ssff ps:30 rn:241/1 10.178.202.41:2048 10.178.40.226:56280
10:40:16 xoip: fax:Relay modemff tty:US 10.178.40.226:56280 uid:0x269
10:40:17 dial 9150358449 route:ARS
10:40:17 denial event 1751: No AAR/ARS route pat/pref D1=0x269 D2=0xc1c0019
10:40:17 dial 9150358449 route:ARS
10:40:17 denial station 22405 cid 0x5a1
10:40:19 idle station 22405 cid 0x5a1

Attempt from inside (me, ext 71112) works:

time data
13:21:37 active station 71112 cid 0x18a
13:21:37 G711MU ssff ps:30 rn:1/1 10.178.139.7:15916 10.178.40.226:56932
13:21:37 xoip: fax:Relay modemff tty:US 10.178.40.226:56932 uid:0x4f4
13:21:40 dial 91503584 route:ARS
13:21:40 term trunk-group 1 cid 0x18a
13:21:42 dial 915035849999 route:ARS

 

[Mitch672]

Do you have your "IP-Network-Map" setup, top map the IP ranges that they are comming from to region 10?

mitch


AVAYA Certified Specialist

 

[MadAccess]

Display IP-network-map shows the IP range uses region 241. Looking at Display ip-network-region 241 it shows location 10.

 

[MadAccess]

It's fixed! I changed region 241 from location 10 to location 1 and I'm good. Thanks very much!

It's kind of funny because Avaya told me I needed to add an additional ARS table. Ours is huge, so changing a "10" to a "1" was much better