RMA and restock fees

[AKPolarBear]

We are currently not using either of the RMA programs we have in Macola. One is the Macola version in 7.6.100a and the other is in the Best of OE from Peak Data. I am revisiting the use of either of these and would like to know if anybody is currently using either of these and how it is working for you. We currently use a modified quote form to issue RMA's with.
One issue we have is restock fees or other adjustments or deductions that need to go against the credited amount. We have had some users not do this correctly (training issue) and try to issue more credit then deserved by adding the fee instead of deducting it. Is there a way to make an item or other method to always adjust correctly by deducting the desired amount? This might be a Flex solution but we don't have Flex.

 

[ultrav]

Not sure if this would help you - when we have a restocking fee - we use the discount field in order entry line item (eg. 25% restocking would be a 25% discount off the credit). This works for us because we don't use the discount field for anything else - all of our discounts are figured through price codes.

I am interested in the RMAs also - we currently do not use Macola's either - we have a paper system(UGH!).

Celeste