Ringtones

[spridge]

IP412 Running Version 5.0

System has default ring tones for Internal & External call sources.

When incomming trunk call is answered by Receptionist and transferred to a users extension they receive the external ringtone and answer with their name etc even though the caller is their receptionist

Tried setting different ringtones in both the default system & user settings but to no avail

This system is a recent upgrade from an old Alchemy system which behaved diffently. IE the internal Receptionist ot user call used the Internal ringtone

Any ideas how to resolve this or is it one of those BUGS that has now been fixed.

 

[TheSmash]

This is normal behaviour for the system and not a bug.

If you want to avoid this the receptionist should use either hold or park before ringing the user internally to announce the call. Then take the call back and transfer it (unless the user is able to pick up the parked call).

Don't ask me, I didn't design it.

 

[tlpeter]

The way of ringing from internal to external is changed from 4.0 and higher
This has been a request of the US and there is no way of changing this
It is a pain in the ass but that is a discussion that already has been done a couple of times




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[sizbut]

echo

http://www.tek-tips.com/viewthread.cfm?qid=1478379&page=1

 

[tlpeter]

There is my discussion partner
Still reading here i see




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!