Rings to wrong extension

[mk3l]

Hi

IPO 412
Avaya IPO Manager 6.2 (14)

The phone system was working fine, but just started to happen that few calls from the outside are being routed to wrong extension. for example, someone call us and the caller press extension 1234, but rings to 1240 extension.

any idea why or what could cause this?

Any help is appreciated.

 

[phonesystemman]

check forwarding on all extensions? i have run into this and found a couple of extensions were forwarded without anyone knowing. had to check in manager under users.

 

[TomMills]

and the caller press extension 1234"

so you are using an auto attendant?

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[mk3l]

Yes, we are using auto attendant.