Rings to answer

[gcccmellie]

We have all lines set to ring 5 times before the AA picks, however if no one gets to the call it goes to AA after only 3 rings. If we are away from the desk it is often difficult to get to a phone before the AA picks up. How can we fix this?

 

[exsmogger]

Check your phones that ring on incoming calls to see how many rings they are set for call forward-no answer. This will need to be higher than the AA rings, so at least 6, or turn off this feature.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[curlycord]

it goes to AA after only 3 rings"

Or did you mean "it goes to a mailbox after only 3 rings"





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curlycord

http://www.curlycord.com

 

[gcccmellie]

it goes to AA after only 3 rings"

 

[Sam173]

is that every line or just some line, check the number of rings, don't forget line 5 is line port 25 or 34 I think, it does skip of your MICS or CICS

 

[curlycord]

Reboot the mail has helped sometimes.

Prime Line and DRT settings maybe.

What version voice mail and what version KSU is it?

Maybe a compatibility issue too.



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[atdjr123]

i'm with curly, it must be going to a mailbox or even gen del???
do you have answer lines set to yes in operator status f982???
also in aa are lines 001.002.003.004 and 031 set to answer by aa and do lines appear and ring on all phones???
do these sets have mailboxes and how many rings is the cfna set for if they do????

http://www.voiceconnectplus.com

Voice Connect Plus, Inc.
have a great day and a better tomorrow

 

[gcccmellie]

Thanks for the help line 25 was set to 3 rings.