Rings before AutoAnswer

[melyop1]

I am having issues getting my phone to ring more than twice before going to the greeting from the greeting table
Here is what happens (Current Flow):

Dial Number (from external line) -> Ring 2 times -> Greeting (directory to enter last name or dial extension)

If my extension is dialed then it will ring 12 times (as set in Call Forwarding rings)

The Greeting is greeting #1 from the Function 983->AA Atdt Admin->GRTG. AA for my line is actually turned off (Ans->N). Even if I set auto answer on (Ans->AA) and make AA rings to 12, this does not change anything.
(Change AA rings done via:

https://www.manualslib.com/manual/712845/Nortel-Callpilot-150.html?page=51#manual)

How do I make the "Ring 2 times" to be longer using the phone to change the settings?
What setting do I need to edit to get more rings before the greeting table message kicks in?

PS
I think my problem may be related to something in this thread:

http://www.tek-tips.com/viewthread.cfm?qid=1686466

 

[Firebird Scrambler]

I might be reading your query wrongly, but if your extension on a ringing call is answered by the voicemail system after 2 rings, then it would appear that in the Call Pilot application under the line data section that your DID line is set after a period of 2 rings to answer that call.

Internal calls wouldn't follow the same path as external ones.

Do you have the Startalk or BCM Call Pilot voicemail system?.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[curlycord]

How do I make the "Ring 2 times" to be longer using the phone to change the settings?"
You already know how.

Maybe you are entering the wrong Target Line number?

Find out what versions of each you have:
If you system is Norstar..
Voice Mail : F983/Log in/ press 9 and note the version #
Phone System: Go into Maintenance/System Version and note the version #



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[melyop1]

Version is:
N* Flash 2.0.10

Is there a way I find out my direct line number?
I think I am not calling the direct line but a general number

 

[curlycord]

Yes go into Sets and look under yours then see what line is assigned then go into AA and see if it is there.

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[melyop1]

Sorry not sure what you mean.

I am on line 264 (my extension)
When I go to 983/AA/Lines/264 it says Ans:No

I have my line but not sure where to see what a direct number to me would be.

 

[curlycord]

An extension is a phone and not a line.

Sounds like you need to call a tech in to check programming on the phone system since you do not know what I mean.
Ask your vendor if they do Admin training on programming....ti's a different beast then the voice mail system (F983).

If the Target line is assigned to a button on your phone then do button inquiry F*0 then press that button to see what Line # it is.
A lot of times they are Ring only on the Intercom key which wont show.


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